Corporate IT A/V Collaboration Engineer

Ripple Group•San Francisco, CA

13d•Onsite

About The Position

At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Are you passionate about improving collaboration and driving efficiency through groundbreaking audiovisual technology? Ripple has an opening for you as an A/V Collaboration Engineer! As an A/V Collaboration Engineer at Ripple, you will play a vital role in crafting the way our employees collaborate and communicate across different locations. From crafting and implementing innovative audiovisual solutions to solving and maintaining existing systems, you'll be the driving force behind crafting immersive and flawless meeting experiences. With your passion for groundbreaking technology, you'll work alongside dedicated professionals, using your technical expertise to optimize collaboration tools and systems. Join us in our San Francisco office, working with the Manager, A/V, and be part of a team that enables efficiency and empowers employees to reach new heights of success!

Requirements

3+ years relevant A/V systems experience
Outstanding interpersonal skills to ensure deadlines are never missed and tasks are never forgotten
Strong experience with the use, support, and administration of Zoom (including Zoom Rooms, Zoom Webinar, and Zoom Phone) and RingCentral
Strong experience with conference room A/V hardware, including Zoom Room appliances, Crestron, and scheduler iPads
Experience with using a project management tool and ticketing system such as Jira, Confluence, Freshservice, to keep track of projects and tasks
Experience conducting site surveys, crafting and installing A/V solutions.
Proficiency using Macs, Windows, and common SaaS systems such as Google Workspace, Slack, and Okta.
Can solve any A/V issue without assistance by applying troubleshooting methodology on unfamiliar systems
On-site work 5 days a week in our San Francisco office will be vital
On-call rotation will be vital

Nice To Haves

Sophisticated AV design experience is desired

Responsibilities

Be a service owner and system administrator for A/V systems, including cloud-based videoconferencing, physical A/V equipment, and VoIP
Act as a domain expert (SME) in all things A/V
Event Support
Provide front-line A/V and videoconferencing support to employees, both in person at our London office and remotely to employees worldwide
Run and support live internal company events, including on-site events in the London office as well as fully virtual events
Participate with Workplace and Communications team on planning for upcoming events
Develop the next-generation video conference solutions sought at improving the quality of our service offerings, especially in a hybrid work environment
Diligently supervise and manage A/V requests and projects in an online system
Develop documentation, training, and other informative materials
Participate in a 24/7 on-call rotation

Benefits

The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact.
A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies.
Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events