Collaboration Account Executive - Strategic (GES) East
About The Position
Cisco’s Global Enterprise Segment (GES) partners with influential organizations as they pursue digital transformation and AI-driven innovation. The Collaboration team helps enterprise customers create intelligent workplace experiences and reimagine customer experience through Webex Suite, Contact Center, Devices, and AI-powered workplace technologies. As a Strategic Enterprise Account Executive, you will guide customers as they modernize collaboration ecosystems, build intelligent workplace experiences, and apply AI to customer experience strategies. You will shape high-impact strategic deals with commercial creativity across a defined set of Fortune 500 accounts. The role operates in a matrixed environment and partners with internal account teams to drive growth and measurable customer outcomes. The position includes leading complex deal cycles, developing executive relationships, identifying and closing portfolio opportunities, building outcome-based financial analyses, and discussing AI architecture credibly with customers. You will also serve as a thought leader and share effective practices across teams. National travel may be required to build face-to-face executive relationships.
Requirements
- At least 8 years of enterprise technology sales experience, with a proven record of structuring and closing large, complex deals.
- At least 5 years of experience selling collaboration, unified communications, contact center/CX, SaaS, cloud, or related workplace technology solutions.
- Executive presence and industry credibility.
- Experience managing complex, multi-stakeholder sales cycles and navigating large, matrixed organizations.
- Strong financial and business acumen, including the ability to build outcome-based business cases, structure creative commercial agreements, and use AI tools in analysis.
- Working knowledge of AI platform architecture, including LLMs, agentic AI, MCP, and A2A communication; deep technical expertise is not required, but credible customer engagement is expected.
Nice To Haves
- Experience competing against or working within major cloud and technology providers such as AWS or Microsoft.
- Experience selling enterprise SaaS platforms such as workplace collaboration, customer experience, CRM, or related business applications.
- Proven ability to identify untapped opportunities and develop new business within existing enterprise accounts.
- Demonstrated ability to influence C-suite executives and line-of-business stakeholders.
- Strong executive presentation skills, including experience presenting thought leadership at customer briefings and industry events.
- Ability to travel nationally to foster face-to-face executive relationships.
Responsibilities
- Lead complex, large-scale deal cycles, including creative deal design and commercial structuring aligned with customers’ strategic priorities.
- Build and maintain executive-level relationships, positioning Cisco as a partner in workplace and customer experience transformation.
- Identify, qualify, and close new business opportunities across Webex Suite, Contact Center, and Devices.
- Partner with account teams, Solutions Engineers, and ecosystem partners to deliver customer outcomes while supporting a broader account segment and focusing on selected top-tier targets.
- Develop financial business case analyses around workplace and customer experience outcomes, using Cisco-provided AI tools.
- Discuss AI architecture, including LLMs, AI agents, MCP, and A2A frameworks, and explain how Cisco’s portfolio fits into customers’ broader AI strategies.
- Serve as a thought leader and executive presenter on workplace and customer experience transformation.
- Capture successful deal practices and help establish best practices for teams.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays and a floating holiday for non-exempt employees
- Birthday day off, paid year-end holiday shutdown, and personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Paid sick time and carryover of unused sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Performance-based sales incentive pay
- Potential Cisco restricted stock unit grants, subject to eligibility and applicable terms
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
