Coin Supervisor

Loomis•Pennsauken, NJ

About The Position

The Coin Supervisor oversees daily coin operations, including deposit verification, change order preparation, coin wrapping, inventory management, balancing, and customer reporting. The role supervises personnel and staff performance, ensures the accountability and security of funds, and maintains compliance with company policies, industry standards, and audit requirements. The supervisor supports quality customer service, schedules staffing to meet productivity goals, approves exception processing, and oversees operational activities as directed by the CMS Manager. The position is performed in an enclosed work area with little or no outdoor visibility. The area is air conditioned or heated within a stated 68–72-degree temperature range and may have periodic high noise levels. The qualification process requires a Human Performance Evaluation involving specified lifting, carrying, pushing, pulling, and hand-grip tests.

Requirements

Knowledge of coin logistics and balancing.
Computer literacy.
Supervisory experience.
Ability to communicate effectively, verbally and in writing, with external customers and internal associates.
Successful completion of a Human Performance Evaluation as part of the qualification process. Tests include a 25-pound vertical lift; specified 18- and 50-pound lift-and-carry tasks; a 47-pound-force push-pull task; and repeated hand-dynamometer squeezes requiring up to 30 pounds of force with each hand.

Responsibilities

Implement, monitor, and recommend changes to policies and procedures to ensure currency and coin accountability, safety, and security.
Review and enforce branch operating systems and procedures, including dependent procedures outside the department; update procedures as needed to maintain effective processes and controls.
Schedule staff, monitor attendance, adjust payroll accordingly, and recommend disciplinary action based on attendance or performance.
Monitor workflows and adjust staffing needs and maintenance schedules to meet service and performance standards in conjunction with the CMS Manager.
Communicate with internal and external Loomis Armored US customers to address problems, special requests, and discrepancies.
Operate forklifts and pallet jacks safely and in accordance with company policy.
Balance inbound coin by denomination and total under dual control, and maintain accurate records of exchanges.
Identify discrepancies, alert supervisory staff, and immediately conduct searches to resolve them.
Prepare bulk coin shipments and balance them to each Route Pull Sheet by denomination and total.
Release outgoing shipments under dual control and maintain accurate exchange records.
Monitor boxed coin levels and direct MYNT staff to maintain sufficient inventory.
Monitor and enforce productivity and production goals for coin processing and wrapping operations.
Track and document coin-wrap differences according to procedure.
Ensure coin room staff wear uniforms and use required safety apparel and equipment.
Provide overall supervision of operational activities as directed by the CMS Manager.