Coin Lead

Loomis•Hayward, CA

6d•Onsite

About The Position

The Coin Lead supervises daily coin operations, which may include deposit verification, change order preparation, coin wrapping, coin inventory management, and balancing with customer reporting. Perform supervisory responsibilities for personnel actions and monitor staff performance. Ensure the accountability and security of all funds, and adhere to compliance requirements, industry standards, audit requirements, and company policies. Assure quality customer service, schedule staffing to meet productivity goals, and approve exception processing. Overall supervision of operational activities as directed by the CMS Manager.

Requirements

Knowledge of coin operations, policies, and procedures.
Previous supervisory or leadership experience.
Forklift certification.
Ability to maintain attention to detail in a fast-paced environment.
Demonstrate strong time management and provide quality service with accuracy.
Demonstrate good work ethics in a professional manner to fellow employees and external customers.
Strong leadership skills with the ability to motivate and encourage a positive team environment.
Ability to communicate effectively both verbally and in writing.
Proficiency in processing procedures.
Ability to count, add, and subtract; record numbers and signatures; read weights and distinguish coin denominations.
Ability to train and coach other employees.
Strong computer skills.
As part of the qualification process for the Coin Processor Lead position, a Human Performance Evaluation (HPE) is required. This evaluation requires the successful completion of testing in the following areas:Lift:- 25lbs vertical lift from 10 inches to 66 inches from the floor (1X)Lift-Carry:- 18lbs vertical lift from 1 inch to 44 inches from the floor, and horizontally transfer 15ft (4X)- 18lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 300ft (1X)- 50lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 2ft (2X)Push-Pull:- Horizontally transfer 47lbs of force on a sled (single, non-dominant arm), a distance of 1ft (2X)Repetitive Coupling:- Squeeze Jamar Hand Dynamometer requiring forces up to 30lbs / both right & left hands (4X each)

Nice To Haves

Financial industry experience is a plus.

Responsibilities

Implement, monitor, and recommend changes to policies and procedures to ensure accountability, safety, and security of all currency and coins.
Review and enforce operating systems and procedures within the branch and dependent procedures outside the department. Update as needed to ensure process effectiveness, control, accountability, and security of all coin movement and inventory information.
Schedule staff, monitor attendance, and adjust payroll accordingly. Recommend disciplinary action as necessary based on attendance and performance.
Monitor workflows and adjust staffing needs and maintenance schedules as needed, in conjunction with the CMS Manager, to ensure quality service and performance.
Communicate with internal and external Loomis Armored US customers to address and resolve problems, special requests, and/or discrepancy situations.
Operate forklifts and pallet jacks safely and effectively in accordance with company policy.
Balance inbound coins by denomination and total under dual control and maintain accurate records of all exchanges.
Identify all discrepancies upon awareness, alert supervisory staff, and conduct an immediate search for resolution.
Prepare bulk coin shipments and balance each Route Pull Sheet by denomination and total.
Release outgoing shipments under dual control and maintain accurate records of all exchanges.
Monitor boxed coin levels and direct MYNT staff accordingly to ensure sufficient inventory levels.
Monitor and enforce productivity and production goals for processing and wrapping operations.
Track and document all coin wrap differences according to procedure.
Ensure all coin room staff are in uniform and use proper safety apparel/equipment as required by policy.
Participate in employee training.