Cohort Services Manager

Qualified Health PBC•Palo Alto, CA

7d•$140,000 - $160,000•Remote

About The Position

The Cohort Services Manager drives engagement across Qualified Health’s partner health systems, supporting adoption of its AI platform by clinical and non-clinical staff. The role leads training, develops educational and engagement materials, and plans programs and events that connect partner health systems. It also enables account-facing AI Transformation teams to deliver training and materials themselves, and may include building AI assistants within the product to train and support users. The manager coordinates platform launches with client stakeholders and internal teams, supports user adoption and ongoing engagement, and helps departments identify and implement high-value use cases. The role also produces case studies and resources that demonstrate outcomes and ROI, and supports executive engagement through Qualified Circle, a peer network for health system AI executives. The position is remote in the U.S., with travel to partner health systems and Qualified Health events (20%).

Requirements

3–6+ years of experience in a role combining training or enablement, content creation, and event or program management.
Excellent written communication skills, including experience drafting or editing content for external publication.
Confident public speaking and facilitation skills, with comfort presenting to audiences ranging from frontline staff to executives.
Strong organizational skills and ability to manage multiple workstreams and deadlines simultaneously.
Genuine interest in healthcare AI and desire to help health systems adopt it thoughtfully and effectively.

Nice To Haves

Experience in healthcare, health tech, or a related field.
Experience working directly with health system stakeholders or other enterprise clients.

Responsibilities

Lead implementation of Chat and Assistant Builder tools for new health system partners, coordinating stakeholders and teams to deliver smooth, on-schedule rollouts with appropriate communications and training.
Plan and execute engagement communications to build awareness and motivate clinical and non-clinical staff to use the platform.
Support change champion cohorts that model adoption and advocate for AI within their departments.
Deliver live training sessions to help new users build confidence and practical skills.
Develop role-specific guides, quick-start resources, and other on-demand collateral to support self-directed learning and continued skill development.
Use technology to make learning and adoption easier for users.
Run ongoing communications highlighting new capabilities, explaining outages, sharing success stories, and re-engaging lapsed users.
Host cross-client training sessions and facilitate office hours for hands-on user support.
Gather feedback and use it to refine curriculum, materials, delivery, and the product.
Convene department leader collaboratives to identify, prioritize, and scale high-value use cases.
Build workflow implementation packages that help departments move from use cases to measurable impact.
Develop department-level and executive-facing case studies documenting outcomes and translating adoption and workflow results into strategic and financial impact.
Help plan and run Qualified Circle, including session design, facilitation, and follow-up.
Create packages that equip the customer success team to share and pitch proven solutions to other health systems.
Travel to partner health systems and Qualified Health events as needed (20%).