Cognos Server Administration Manager

Rotech Healthcare Inc.•Orlando, FL

About The Position

We are seeking a dedicated Manager, Cognos Server Administration to join our team. In this position, you are responsible to oversee the administration, optimization, and governance of IBM Cognos environments that support enterprise-wide reporting and analytics. Reporting to the Director of Data Analytics & Reporting, this leader will manage a technical team responsible for Cognos server maintenance, platform performance, content governance, and enterprise user support. The ideal candidate will-versed in Cognos architecture and administration, has a proven track record of managing BI infrastructure teams, and is passionate about delivering scalable, secure and reliable reporting solutions. This role serves as a critical liaison between Data Analytics, IT infrastructure, and business users

Requirements

High school diploma or GED equivalent, required
Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field
Experience with efficient distribution of reports needed by varying positions and locations within the organization
Experience with packaging data sets and data modules for efficient data query costs
Familiarity with modern DevOps practices in BI environments
Minimum 4 years of experience in IBM Cognos administration, including server configuration, performance tuning, and environment management. At least 2 years of experience managing or leading technical teams in a business intelligence or data infrastructure environment. Hands-on experience with Cognos 11.x or Cognos 12.x architecture, configuration, upgrades, and content management
Proficiency in Snowflake, Rivery (or equivalent ETL platforms), and general SQL performance optimization

Nice To Haves

Experience supporting reporting infrastructure in a healthcare, DME, or similarly regulated industry.
Familiarity with enterprise data warehouse design (Star Schema, Snowflake Schema).
Graduate degree in Information Systems, Data Engineering, or a related field.
Prior involvement in change management, system migrations, or BI tool rollouts.
Understanding of data governance and metadata management principles.

Responsibilities

Collaborate with IT, DBAs, and Data Engineering to ensure efficient data integrations, performant queries, and reliable refresh cycles
Develop and maintain technical runbooks, documentation, and standard operating procedures for system maintenance and incident response
Drive continuous improvements in deployment pipelines, performance, and platform governance
Ensure system uptime, reliability, and performance through proactive monitoring, root-cause analysis, and capacity planning
Evaluate and recommend improvements to Cognos architecture and integration with cloud platforms or data lakes as needed
Lead, manage, and mentor a team responsible for the administration of IBM Cognos environments, including system upgrades, patching, server configuration, and platform performance
Maintain vendor relationships (e.g., IBM, Snowflake, Rivery) and manage support tickets for Cognos platform issues
Manage and govern the deployment of pipelines for BI assets, including packages, reports, dashboards, and data modules across environments
Oversee Cognos security administration, including user provisioning, role-based access, and data source credentials
Oversee intake, privatization, and resolution of system-level support tickets, performance issues and enhancement requests
Own and manage the full life-cycle of the Framework Manager, ensuring scalability, performance, and documentation
Partner with Analytics and Reporting teams to provide optimal authoring environments and promote governed self-service reporting
Represent the Server Administration function in cross-functional meetings and initiatives related to enterprise reporting infrastructure

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations