Coffee Specialist | CHI

Chobani•Chicago, IL

1d•$60,500 - $95,700•Onsite

About The Position

The Coffee Specialist is the technical and service backbone of the field team, ensuring every La Colombe machine in the territory operates at peak performance. This role owns preventative maintenance, equipment installations, and calibrations while serving as the eyes and ears of the sales organization. By maintaining a close relationship with each account, the Coffee Specialist identifies unmet needs and new volume opportunities, funneling qualified leads to Territory Managers to close. This role is a critical bridge between service excellence and revenue growth.

Requirements

2-4 years of experience in equipment service, technical sales support, or a similar field role
Experience in coffee, foodservice, or beverage equipment strongly preferred
Familiarity with espresso machine mechanics, grinder calibration, and brewing equipment is a strong plus
Proven ability to build relationships with customers in a service or account management context
Self-starter with strong time management and route planning skills
Comfortable working independently in the field with minimal day-to-day supervision
Strong communication skills — able to clearly report findings and opportunities to the sales team
Ability to lift and move equipment (up to 50 lbs) as part of regular job duties

Responsibilities

Execute scheduled preventative maintenance visits across all active accounts in assigned territory
Lead and assist on equipment installations, ensuring machines are set up, calibrated, and operating to La Colombe brand standards
Diagnose and resolve equipment malfunctions in a timely manner, minimizing downtime for accounts
Maintain accurate service records and equipment inventory through CRM or service management tools
Partner with the Regional Technical Lead to escalate complex equipment issues and ensure resolution
Ensure all installs meet safety and operational standards prior to account handoff
Calibrate equipment to deliver consistent product quality per La Colombe coffee standards
Train account staff on proper machine operation, cleaning protocols, and daily maintenance procedures
Conduct routine quality audits at accounts to ensure coffee output meets brand and customer expectations
Flag and document any accounts with persistent quality or execution issues and partner with Territory Manager on corrective action
Build strong relationships with account contacts during service visits to understand their business needs and growth plans
Identify upsell opportunities including equipment upgrades, additional SKUs, and new brewing programs
Recognize accounts that may be at risk for churn and alert the Territory Manager proactively
Document and pass qualified leads to Territory Managers with sufficient context to enable a fast close
Act as an ambassador for the La Colombe brand at every account interaction
Maintain up-to-date records of all service activity, account visits, and opportunity flags in the designated tracking system
Communicate regularly with the Regional Technical Lead and Territory Managers on territory health and account status
Participate in team meetings and training sessions as required

Benefits

medical
dental
vision coverage
disability insurance
health savings account
flexible spending accounts
tuition reimbursement
401k match of 100% on up to 5% of eligible pay
fertility and childcare assistance
12 weeks of parental leave at full pay after six months of continuous employment
employee assistance program
fitness discounts
a wellness reimbursement
on-site gym access (certain locations)
a monthly wellness newsletter
120 hours of paid time off
11 holidays
paid volunteer time off