Coffee Specialist (Sur La Table)

CSC Generation • Southlake, TX

1d • Onsite

About The Position

As a Coffee Specialist at Sur La Table, you are the in-store expert and advocate for all things, coffee. This position is responsible for delivering #bestincenter service by sharing product knowledge, brewing techniques, and personalized recommendations. The Coffee Specialist will play a key role in driving sales of espresso machines, grinders, coffee makers, and accessories through product demonstrations and educational classes.

Requirements

• Must be 18 years of age or older at time of employment.
• Passion for coffee and in-depth knowledge of brewing methods, coffee origins and equipment.
• Ability to create engaging, hands-on experiences for customers.
• Strong enthusiasm for coffee and a genuine eagerness to share knowledge with others.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and delivering exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Lead engaging and informative coffee brewing demonstrations that showcase our Sur La Table’s expertise and unique competitive edge offerings.
• Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art.
• Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin.
• Recommend appropriate coffee equipment and maintenance practices based on customer needs.
• Promote and sell coffee products, equipment, and accessories to customers.
• Assist the store in achieving revenue goals by driving customer engagement and conversion through education.
• Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews.
• Partner with store leaders to ensure alignment between culinary programming and store priorities.
• Collaborate on merchandising strategies that highlight key tools and products featured in classes.
• Ensure compliance with food safety standards, local health codes, and sanitation regulations.
• Always maintains a coffee-ready store environment, ensuring quality and consistency across all in-store brewing methods.
• Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.
• Ensure store safety and cleanliness, addressing any maintenance needs promptly.
• Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
• Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed