Coffee Shop Barista

Omni Hotels & Resorts•Los Angeles, CA

7d•Onsite

About The Position

Omni Los Angeles Hotel is located in downtown’s cultural district, adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations. Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match. Baristas are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep coffee bar clean and ensure guest satisfaction.

Requirements

Minimum 1 year customer service experience; in food/beverage and/or retail environment.
Previous cash handling and face to face customer service experience required
Ability to accurately and efficiently input information into MICROS
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to work cohesively with co-workers both within and outside of your department
Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment
Must be TABC & Food Handler certified.
Must be able to work a variety of shifts, including weekends and holidays.
Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.

Nice To Haves

Previous coffee house and/or hotel experience preferred.

Responsibilities

Must be able to communicate effectively with guests and associates
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
Must remain professional in all situations.
Must work well in stressful, high-pressure situations.
Understand and acknowledge of proper uniform and grooming standards.
Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department
Assist with monthly inventory.
Maintain a clean workspace throughout entire shift.
Follow proper procedure for accepting credit cards and checks.
Maintain a cash bank.
Verifying guest room numbers for room charges.
Interact with other departments to ensure guest needs are satisfied.
Adhere to proper food handling procedures.
Proper knowledge of equipment use and safety procedures.