Coffee Service Technician (Full Time)
About The Position
We have an opening for a full time COFFEE SERVICE TECHNICIAN position. This role involves completing scheduled maintenance on coffee brewers, espresso machines, and grinders, as well as responding to service calls to troubleshoot and repair commercial coffee, espresso, water filtration, and beverage dispensing systems. The technician will perform mechanical repairs, replace parts, and ensure equipment is functioning optimally and safely. ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA, focused on elevating the workplace experience and ensuring a safe, healthy, and sustainable environment for clients in various markets. They self-perform 80% of their IFM solutions, creating a consistent hospitality experience.
Requirements
- At least 2 years of hands-on experience servicing commercial coffee/espresso equipment (Bunn, Curtis, etc.).
- Ability to complete scheduled maintenance on coffee brewers, espresso machines, and grinders.
- Ability to respond to service calls by troubleshooting and repairing commercial coffee, espresso, water filtration, and beverage dispensing systems.
- Ability to perform mechanical repairs, replace parts, and complete system-level repairs.
- Ability to inspect equipment for safety, sanitation, and operational performance.
- Ability to set up and operate mechanical equipment and small hand tools, such as drills, grinders and welding torches, for machine repair.
Responsibilities
- Complete scheduled maintenance on coffee brewers, espresso machines, and grinders, including cleaning, inspections, replacing worn components, calibrating equipment, changing water filters, descaling, and verifying pressure, temperature, and overall performance to OEM standards.
- Respond to service calls by troubleshooting and repairing commercial coffee, espresso, water filtration, and beverage dispensing systems.
- Perform mechanical repairs, replace parts, and complete system-level repairs with a focus on first-time resolution and minimizing repeat service calls.
- Inspect equipment for safety, sanitation, and operational performance, resolve service concerns, and recommend or perform advanced maintenance as needed to maintain optimal equipment functionality.
- Responds to dispatch calls for machine repairs using company-owned vehicle.
- Calls on existing customers to determine adequacy of service; listens to and resolves service complaints.
- Visually inspects and listens to machines to determine causes of malfunctions; dismantles machines to gain access to problem area.
- Inspects parts to detect wear, misalignment or other problems; removes and replaces worn or defective parts; repairs broken parts; realigns and adjusts components; tests machine operation following repair.
- Reviews inventory and orders parts; ships and receives machines; maintains equipment inventory.
- Prepares machines for installation at accounts; assists in installations and removals.
- Sets up and operates mechanical equipment and small hand tools, such as drills, grinders and welding torches, for machine repair.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
