Coffee Lead

Hy-Vee, Inc.•Quincy, IL

3d•$16 - $20•Onsite

About The Position

As the Coffee Lead at Hy-Vee, you'll help keep our Coffee Shop running smoothly while supporting the Department Manager and leading the barista team. You'll make sure every customer gets a fresh, high-quality product and a genuinely warm experience from the moment they walk up to the counter. If you love coffee, enjoy leading a team, and take pride in delivering great service in a fast-paced environment, this could be a great fit for you.

Requirements

Deliver outstanding customer service and motivate your team to do the same
Solve practical problems and make sound decisions with a variety of variables
Use basic math skills, including fractions, decimals, and percentages
Guide and support team members with clear direction and follow-through
High school diploma or equivalent required
One year of similar or related experience preferred
Frequently stand and walk throughout a shift in sales, food service, or delivery areas
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Nice To Haves

Food safety or sanitation courses encouraged

Responsibilities

Deliver outstanding customer service by greeting customers warmly, learning their names, and going the extra mile to make every visit a positive one
Take customer orders at the counter and over the phone, and assist with finding products and answering questions
Ensure food is handled safely and the work area is always clean, neat, and up to department standards
Monitor product freshness and appearance throughout your shift and prepare and replenish product as needed
Anticipate daily product needs and follow or develop a production list to stay ahead
Check in product, put product away, and review invoices as needed
Run the department register and process payments where applicable
Instruct, assign, and coordinate work for Coffee Shop Baristas
Order product and supplies as needed and price products for customers as necessary
Remove trash promptly and maintain a clean, organized department
Handle confidential information including sales percentages and employee wages with discretion
Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies
Assist in other store areas and take on special projects as needed