Coffee Advisor

Bellwether Coffee • Berkeley, CA

17d • Onsite

About The Position

Bellwether Coffee is seeking a Coffee Advisor to join their Customer Experience department. This role is crucial for bridging the gap between the initial sale and long-term product adoption and customer success. The Coffee Advisor will be responsible for the successful transition of new Bellwether customers onto the roasting platform and into the broader Bellwether ecosystem. This role will assist in managing customer onboarding, ensuring the customer successfully begins their roasting operation. Candidates require a strong understanding of green coffee, roasting, industry trends, as well as a passion for sustainability and relationship-building.

Requirements

• 2+ years of experience in customer success, product implementation, or account management, preferably with experience in specialty coffee.
• Strong knowledge of green coffee, roasting, and industry trends.
• Strong consultative approach to nurturing and growing customers.
• Exceptional communication and interpersonal skills.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Quick on your feet! Ability to adjust the plan and present solutions as needed.
• Experience managing customer onboarding or product implementation.
• Passion for sustainability and ethical sourcing in the coffee industry.
• Ability to work independently while collaborating with cross-functional teams.
• Humility and ability to thrive in a collaborative environment: We're a small but mighty team made up of many different disciplines and backgrounds.
• Familiarity with Slack, Hubspot, G-Suite products, and cloud-based equivalents.
• You are authorized to work in the U.S.

Responsibilities

• Serve as the main point of contact for new Bellwether customers.
• Guide new customers through the physical installation requirements, initial machine setup, and comprehensive training on the operation of the Bellwether roaster and the associated software platform (e.g., roast profile creation, inventory management, green coffee ordering).
• Collaborate with new customers — whether they have an established coffee program or are building one from scratch — to understand their business objectives and brand vision, then partner with them to build a coffee menu program that represents their goals by curating the right green coffee offerings for a successful launch or transition.
• Provide long-term customer support to help customers achieve their desired business outcomes (e.g., quality, consistency, cost savings, customer experience, and growth).
• Monitor and report on key onboarding milestones, proactively addressing potential roadblocks or delays.
• Manage customer accounts by understanding each client’s needs and preferences.
• Provide ongoing support, answer questions, resolve issues, and ensure client satisfaction.
• Support marketing and sales efforts, including customer outreach, promotions, and training on Bellwether’s full service offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees