Codes Specialist - Trades - MABCD

Sedgwick County•Wichita, KS

6d•Onsite

About The Position

This position is responsible for the issuance of Electrical, Plumbing, and Mechanical permits applied for in person and through the Web. The role requires a working knowledge of the Electrical, Plumbing, and Mechanical adopted codes. Duties include detailed computer entry, scanning and attaching support documentation into software, navigating GIS to establish property jurisdiction and permit eligibility, handling money, and answering phones with problem-solving skills. The specialist will process customer permit applications face-to-face and via the web, issue Residential and Commercial permits for Electrical, Plumbing, and Mechanical for the City of Wichita and Unincorporated Sedgwick County, vet applications for completeness, and collect fees using cashiering best practices. The role also involves analyzing customer issues and presenting solutions, training contractors on portal and IVR usage, researching requests for accurate responses, collaborating with internal and external departments, and working on special projects. Additionally, the specialist will respond to customer inquiries accurately via phone, email, FAX, or in person, handle and document inquiries and complaints, and use proper etiquette to provide accurate information.

Requirements

High School diploma or GED required.
Two years clerical and customer service experience.
Must be proficient with Microsoft Word, Excel, and Outlook.
Good with details and ability to discern input requirements from submitted data.

Nice To Haves

Associates Degree or some college or trade courses.
Three years clerical and customer service experience.
Three years of construction experience.
Must be proficient with Microsoft Word, Excel, and Outlook.
Good with details and ability to discern input requirements from submitted data.
ICC certificate(s) in Building, Plans Examiner, Residential Inspector, etc.
Bilingual.

Responsibilities

Issuance of Electrical, Plumbing and Mechanical permits applied for in person and through the Web.
Must have a working knowledge of the Electrical, Plumbing and Mechanical adopted codes.
Computer detail entry along with scanning and attaching support documentation into the provided software.
Navigating GIS to establish the jurisdictional location of property and eligibility to apply for a permit.
Will handle money.
Phone answering and problem solving required.
Face-to-face customer permit processing and processes permit submissions from the web.
Issues Residential and Commercial permit(s) for: Electrical, Plumbing, and Mechanical for the City of Wichita and Unincorporated Sedgwick County.
Vets application and verify completeness prior to issuance.
Collects fees using cashiering best practices provided by department policies.
Analyzes customer issues and presents solutions that fit MABCD accepted procedures.
Trains contractors on how to use portal and IVR.
Researches requests for timely and accurate responses to customers, public and other governmental agencies.
Collaborates with internal and external departments for MABCD processes and information resolution/flow.
Works on special projects as assigned.
Responds to customer inquiries accurately by phone, email, FAX or in person.
Handles and documents inquiries and complaints.
Uses proper etiquette including verifying customer hand-off and giving customer accurate information.