Code Compliance Technician - Code Enforcement Division

City of Savannah•12 Interchange Drive, GA

1d•Onsite

About The Position

The City of Savannah’s Code Compliance Department is hiring a Code Compliance Technician to provide administrative and technical support for daily department operations under the direct supervision of a Code Compliance Manager. The position coordinates and monitors contracted code-compliance work, processes contractor payments and customer account records, responds to customer inquiries and complaints, and oversees collection-related activities. The work location is Interchange Drive. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional weekends. Employment is contingent on a background investigation, supervised drug screen, post-offer/pre-employment medical screening, and verification of required education, certifications, and licenses.

Requirements

High school graduation or GED equivalent.
Six months of clerical or administrative support experience, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
Proficiency in typing and strong computer skills.
Skill with Excel and other Microsoft Office products.
Ability to operate office equipment, including a computer, calculator, copier, and facsimile machine.
Knowledge of city and department policies and procedures, generally accepted business principles, and modern office practices and procedures.
Skills in decision-making, collecting outstanding accounts, compiling information and preparing reports, prioritizing and organizing schedules and tasks, interpersonal relations, oral and written communication, and handling confidential matters.

Responsibilities

Coordinate, assign, and review contracted personnel’s work; establish work schedules, maintain standards, and monitor work in progress.
Schedule inspections to validate completed contractor work, including lot cutting, securing properties, towing abandoned or derelict vehicles, demolitions, title searches, and other work as needed.
Prepare and process contractor payments; investigate and resolve billing discrepancies; enter contractor invoices on property owner accounts; and maintain contractor files and records.
Respond to customer questions, concerns, and complaints with appropriate and accurate information, following department policies and procedures; research requests and refer matters to other staff when appropriate.
Process clearance check forms for outstanding code compliance fees and process shopping cart citations.
Manage and oversee collection of outstanding accounts, including reviewing customer records before collection activity begins and communicating with customers about billing and ability to pay.
Print monthly statements and send them to customers.
Print, verify, and maintain accounts receivable invoice records, open and aging reports, and journals.
Review aged and delinquent account status with Accounting weekly.
Supervise preparation and transmission of letters and notices regarding delinquent accounts.
Perform other related duties as assigned.