Cocktail Server

AccorHotel • Dallas, TX

13d • Onsite

About The Position

This position as a Cocktail Server is for a passionate food service individual who will provide an exceptional experience to our guests. The role involves maintaining knowledge of departmental policies, equipment, and menu items, anticipating guest needs, and ensuring guest satisfaction. The server will also be responsible for maintaining the cleanliness and organization of their work area, handling cash and using point-of-sale systems, and adhering to all state liquor regulations.

Requirements

• High school graduate or equivalent vocational training certificate.
• Minimum of 18 years of age to serve alcoholic beverages.
• 1-year experience as a Cocktail Server, Food Server or Host/Hostess.
• Fluency in English, both verbal and non-verbal.
• Experience in bartending and handling cash.
• Certification in an alcohol awareness program.
• Certification of previous training in liquor, wine and food service.
• Food handling certificate & TABC.
• Provide legible communication.
• Ability to input and access information in the property management system/computers/point of sales system.
• Compute basic arithmetic.

Nice To Haves

• Certification of CPR an asset

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards (i.e., FAME, LQA guidelines).
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Maintain complete knowledge of P.O.S. (MICROS) and manual systems.

Benefits

• Generous Paid Time Off
• Comprehensive Health Coverage: Access Medical, Dental, and Vision Insurance
• 401K Plan
• Complimentary Shift Meal
• Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide
• Professional Development: Enhance your skills with learning programs through our Academy
• Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21
• Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED