Cocktail Server

The Dewberry Charleston•Charleston, SC

21h•Onsite

About The Position

The Cocktail Server collaborates with the service and bar teams to ensure a refined, attentive, and memorable experience for all guests in the bar and lounge. The primary focus of this role is providing elevated beverage and light fare service with a friendly, professional, and anticipatory demeanor at all times.

Requirements

High school diploma/GED required.
Working knowledge of state and federal alcohol service regulations.
Ability to multi-task and maintain composure in a fast-paced, high-volume environment.
Excellent verbal communication skills with a polished and engaging presence.
Dependable work ethic with a positive, team-oriented attitude.
Must be punctual and reliable.
Ability to work evenings, weekends, and holidays.

Nice To Haves

Minimum of one year of high-volume, upscale bar, lounge, or fine dining experience preferred.
Food Safety Certification preferred.
Detailed knowledge of spirits, cocktails, and beverage service standards preferred.

Responsibilities

Perform assigned opening and pre-service preparation.
Provide a warm, gracious welcome and immediate attention to all guests upon seating.
Offer water and present beverage menus promptly, guiding guests through selections with confidence and clarity.
Maintain a thorough knowledge of all cocktails, spirits, wine, beer, and menu offerings, including ingredients, preparation methods, flavor profiles, and appropriate pairings.
Confidently describe and recommend beverages, tailoring suggestions to guest preferences while maintaining an elevated and engaging presence.
Accurately record guest orders and communicate with the bar team through the Point of Sales system, noting any modifications or special requests.
Deliver beverages and menu items with precision and poise, adhering to The Dewberry’s service standards and sequence of service.
Anticipate guest needs, maintaining awareness of pacing and proactively offering additional rounds or enhancements where appropriate.
Ensure guest satisfaction throughout the experience, maintaining attentive yet unobtrusive service.
Utilize thoughtful suggestive selling techniques to enhance the guest experience and support revenue.
Present guests with an accurate bill and process payment with professionalism and discretion.
Maintain cleanliness and organization of lounge seating areas, service stations, and surrounding spaces at all times.
Assist with clearing, resetting, and maintaining tables to support a seamless flow of service.
Handle guest concerns with professionalism and urgency, escalating to management when necessary.
Attend pre-service meetings and remain informed of daily updates, menu changes, and service notes.