COCKTAIL SERVER - OMAHA BAR

Plaza Hotel & Casino LLC•Las Vegas, NV

11h•Onsite

About The Position

The primary purpose of the Cocktail Server is to provide friendly, attentive, and timely service to create an exceptional experience for all of our guests. Each Cocktail Server’s primary objective is to show our guests quality service delivered with a smile in each and every interaction so that they will want to become a repeat customer.

Requirements

Must be 21 years of age
High school diploma or equivalent
One year previous high volume cocktail experience
Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Must possess excellent customer service and communication skills
A highly motivated and energetic personality
Must be able to initiate and engage in conversation in a professional and friendly manner.
Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
Must be able to work any day of the week and scheduled shift
Must be able to get along with co-workers and work as a team
Must possess basic math skills
Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina and proper mental attitude.
Ability to handle cash and accurately make change.

Nice To Haves

Previous experience working in a similar resort setting

Responsibilities

Greets guests in a friendly, timely manner and requests the primary beverage order
Initiates conversation with guests, inquiring about their satisfaction with their experience at our hotel
Prepare garnishes for drinks
Expedites drink orders for each guest quickly and accurately.
Maintains a guest focus while performing all duties
Assumes 100% responsibility for the quality of the guest’s experience
Knowledgeable with all types of liquors and beers and their respective recipes, non-alcoholic beverages, and garnishes
Takes beverage orders from guests
Communicate orders into the system through Bartender, ensuring transmission is verified
Ability to provide complimentary cocktails to gaming customers based on company gaming standards.
Transports glasses back to the bar for washing and disposes of trash in designated receptacles.
Adheres to all responsible alcohol serving requirements as dictated by the state; requests identification from guests ordering alcohol when the legal age is questionable
Complete opening side duties: fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
Anticipates guest needs, when possible
Communicates with servers and managers regarding guest requests.
Performs all other job-related duties as assigned.
Other related duties as necessary
Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated
Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention
Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner
Responsible for accurately checking Guest identification
Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures
Comply with all state and federal liquor laws