Cocktail Server B3 Full-Time Swing $11.15 - $15/hr plus Tips!

Mille Lacs Corporate Ventures•Onamia, MN

7d•Onsite

About The Position

Responsible for providing dining service to all Guests in an efficient, courteous, and professional manner in accordance with Grand Casino’s service standards. This role involves prompt, efficient, and courteous service of beverages to Casino Guests, taking and filling drink orders, and maintaining the cleanliness of the Casino floor. The position also requires adherence to cash handling policies, knowledge of beverage menus for suggestive selling, and continuous attention to Guest needs to ensure prompt fulfillment of requests. The Cocktail Server will address Guest questions and concerns, resolve challenges quickly and courteously, and foster mutual respect and integrity among Associates. Participation as a team member is crucial for a smoothly and efficiently run operation that meets high standards of Guest service. Assistance with side work, opening/closing duties, and maintaining a clean and sanitary area are also key responsibilities. Knowledge of the Dram Shop Act and its implications is required. The role involves collaboration with Bartenders, Supervisors, and other Associates to ensure operational efficiency and flexibility to learn and execute in multiple food or beverage outlets.

Requirements

Must be able to secure license from Gaming Regulatory Authority.
Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
Previous Bartending and or serving experience of one year.
Alcohol Awareness Training (Certification within 2 months required).
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals, and work with mathematical concepts such as statistical inference.
Must be able to apply common sense understanding to a variety of situations, to collect data, analyze facts, and determine appropriate response.
Talk and hear; ability to communicate effectively.
See and adjust focus to include close, distance, depth, and peripheral vision.
Stand, walk, run, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl.
Handle objects, tools, and controls; reach with arms and hands.
Be able to lift and carry objects up to twenty-five (25) lbs.

Nice To Haves

Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Responsibilities

Responsible for prompt, efficient and courteous service of beverages to Casino Guests in accordance with Grand Casino standards.
Performs necessary tasks to service Guests, i.e. taking and filling all drink orders and assisting in maintaining Casino floor in a clean and neat manner.
Responsible for adhering to established cash handling control policies and procedures of Grand Casinos.
Responsible for knowing beverage menus and offerings and applying that knowledge with suggestive selling techniques to enhance Guest gaming experience.
Responsible for the Guests needs on a continual basis ensuring all requests will be promptly fulfilled.
Answer any Guest questions and directs concerns to appropriate management.
Address any Guest challenges to resolve them quickly and courteously in accordance with department standards.
Encourages mutual respect, dignity and integrity with all Associates, by setting positive examples at all times.
Participates as a team member with Grand Casino Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest service.
Assist other personnel with maintenance (side work, opening/closing duties) as necessary.
Responsible for maintaining a clean and sanitary area at all times in full accordance with established health regulations.
Knowledge of the Dram Shop Act and Servers responsibilities and rights under it.
Participate as a team member with Utilities, Bartenders, and Supervisors and any pertinent Grand Casino Associates to ensure efficient operational standard.
Flexible to learn and execute in multiple food or beverage outlets.