Cocktail Server (Babou's)

Hôtel Swexan•Dallas, TX

32d•Onsite

About The Position

The Cocktail Server is responsible for serving cocktails to restaurant guests at the Hôtel Swexan in an efficient and professional manner using standards as set by the Hôtel Swexan training manual. They are friendly and have excellent customer service skills when taking orders and serving guests, exceeding guest expectations. They are critical for the success of providing Hôtel Swexan guests with superior service and hospitality to ensure a memorable experience.

Requirements

High School Diploma or equivalent is strongly preferred
Upbeat, outgoing, and positive attitude required
TABC and Texas Food Handler Certification
Previous experience in a similar setting/role is strongly preferred
Excellent customer service, communication, and interpersonal skills required
Professional demeanor is always required
Ability to work positively in a fast-paced environment.
Basic math skills required
Ability to work effectively within a team.
Ability to be on your feet and alert for extended periods of time.
Ability to lift up to 50 lbs. if needed.
Working knowledge of spirits, wine, and related beverage items

Responsibilities

Assist the other servers in monitoring and coordinating the day-to-day operations of the section during each shift and ensure all FOH SOPs are duly followed and fully executed.
Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.
Proactively greet guests warmly and provide a pleasant and comfortable experience.
Have a good understanding of food, wine, cocktails, and beers.
Maintain a good understanding of current events to be able to engage with guests in appropriate conversation.
Communicate effectively with the restaurant manager, servers, and host/hostess as appropriate to ensure the guest experience is as enjoyable and effortless as possible.
Engage guests with a pleasant greeting and take drink orders in accordance with Hôtel Swexan bar service standards.
Ability to notice intoxicated guests and notify management.
Follow food and beverage standards and procedures, using the training manual.
Have full knowledge of and fully comply with the state liquor laws.
Must be pleasant, hospitable, and attentive to guests always.
Must be knowledgeable of HHG information to assist guests at any time.
Relay any guest complaints/comments to Manager.
Each server is responsible for the daily maintenance and cleanliness of all areas before, during, and after shifts.
Ensure that all coolers/side stations are cleaned and stocked daily up to the stock par.
Ensure timely and accurate entry of orders into the computer system and collection of payment.
Follow proper procedures for ringing guest checks and cash collecting procedures.
Follow cash handling responsibilities as dictated by HHG policy.
Be fully responsible and accountable for an issued bank.
Ensure that staff maintain and strictly abide by state sanitation/health regulations and Hôtel Swexan requirements.
Maintain proper storage procedures as specified by Health Department and restaurant requirements.
Must attend all Restaurant mandatory meetings or training.
Reports immediately on any major product defect or any major guest issue and takes all necessary corrective action.
Ensures smooth communication with all direct reports and other Restaurants Managers/supervisors.
Is always neatly dressed and groomed and in issued uniform according to venue’s standards following good hygiene practices.
Always behaves and communicates according to Hôtel Swexan standards of excellence and image.
Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.