Cocktail Server - PHD Lounge New York

Tao Group Hospitality•New York, NY

3d•Onsite

About The Position

This role involves actively taking orders, conducting full and complete beverage and food service, and monitoring guests’ lounge/bar experience. The Cocktail Server will interact with guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. Key responsibilities include anticipating and accommodating guest needs, providing professional and exceptional service, presenting menus, answering questions, and making suggestions for beverage and food items. The server must inform guests of specials, solicit allergy or dietary restrictions, accurately enter orders into the POS system, and ensure timely delivery of food and beverages. Maintaining cleanliness of assigned stations and the venue, reporting breakage or damage, and following supervisor instructions are also crucial. The role requires in-depth knowledge of menus and company policies, serving beverages in accordance with state regulations and alcohol awareness standards, and following proper procedures for bottle service and payment handling. Compliance with sanitation standards, completing end-of-shift financial procedures, and communicating guest needs to support staff are essential. The position also involves setting up the cocktail lounge/bar, performing side-work, and completing opening/closing duties. Attending pre-service meetings and training sessions, learning through observation and sharing knowledge, and maintaining a positive and professional attitude are expected. The server should demonstrate knowledge of Tao Group Hospitality and its partners, work effectively as part of a team, and assist with additional tasks as assigned.

Requirements

Tao Group Hospitality in-venue cocktail server training

Nice To Haves

Previous hospitality experience preferred
Previous cocktail server or floor server experience preferred
Experience in a high-volume restaurant/nightclub/lounge
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Anticipate and accommodate all needs of the guests
Provides professional and exceptional service
Presents menus, answers questions, and makes suggestions for all beverage and food items
Inform guests of all food and beverage specials, with prices
Required to solicit any allergy or dietary restrictions from each guest
Accurately enters all orders into the POS system
Ensures the delivery of all food and beverage to the guests
Maintain general cleanliness of assigned stations and the entire venue
Reports all breakage, and damage of equipment or furniture immediately to management
Follow supervisor’s instructions, communicate with and support co-workers, and be a team player
Possesses in-depth knowledge of all food and beverage menus and the company
Serves all beverages in accordance with all state regulations and alcohol awareness training standards
Follows all company procedures when providing bottle service
Follows proper cash/payment card procedures
Complies with Department of Health and company sanitation standards
Accurately completes all end-of-shift financial procedures
Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs
Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management
Ensures all lounge furniture is clean and free of debris
Sets tables with proper settings
Stocks side-stations with prescribed supplies
Completes opening duties as assigned or directed
Completes closing duties as assigned or directed
Attends and participates in daily pre-service meetings
Attends and participates in any training sessions or departmental meetings
Learn by listening, observing other team members, and sharing knowledge while leading by example
Portrays a positive and professional attitude
Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
Works as part of a team and provides help and support to all team members
Assist and/ or complete additional tasks as assigned