Cocktail Server

San Manuel • Highland, CA

1d • Onsite

About The Position

Under the direction of the Supervisor Beverage, the Cocktail Server provides timely, accurate and responsible cocktail service and complimentary soft drink service to all Yaamava’ guests. While adhering to the Yaamava’ Brand Standards, they provide beverage service during daily floor operations, as well as for special events. Areas of beverage service include slot and table game locations, and other Casino areas of operation as assigned.

Requirements

• High School Diploma or GED required.
• Minimum six (6) months of related experience or training required.
• Must be at least 21 years of age.
• Must be able to read, write and communicate in the English language.
• Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).
• Must be able to manage cash transactions accurately and securely.
• Must be able to provide friendly and efficient service to guests and team members, addressing their needs and resolving issues.
• Must be able to have clear and effective communication with guests and team members.
• Must be able to work under pressure by staying calm and efficient during busy period(s).
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Must obtain and maintain a current Food Handler’s card.
• Must obtain and maintain a Responsible Beverage Service (RBS) certification.

Responsibilities

• Takes orders and forms of payment from guests while adhering to Yaamava Service and Brand Standards.
• Orders all alcoholic beverages from the Bartender and pays the Bartender for the complete order, process may vary per venue.
• Returns to guests in a timely manner with their beverages and proper change.
• Prepares non-alcoholic drinks or works with the Bartender adhering to process in place.
• Addresses guests in an attentive and respectful manner, providing exceptional customer service.
• Ensures service check-ins are completed for the assigned section to pick up trash, empty glasses/bottles, and ashtrays (if applicable), and inquires if anyone needs “cocktail or drink service” throughout their scheduled shift.
• Follows up with guests to inquire if they would like continued service.
• Adheres to the scheduled section and corresponding break times.
• Communicates and works with team members and management to ensure proper floor coverage and exceptional guest service.
• Maintains a high degree of alcohol expertise, including the numerous types of spirits, beer, wine, and cocktails available, and the appropriate garnish and presentation standards.
• Maintains a correct understanding of all beverage prices to date.
• Responsible for collecting accurate payment for each drink or round of drinks as they are requested, using the "cash and carry" alcohol service system.
• Maintains a clean and organized workstation as well as completing daily side-work as assigned.
• Maintains a clean and proper set-up of beverage tray including beverage napkins, small pad of paper for taking orders, a pen, and tip cup.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED