Seasonal Cocktail Lounge Server - The Ritz-Carlton

Sage Hospitality•Chicago, IL

1d•$20 - $30•Onsite

About The Position

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests can explore everything Chicago has to offer—from shopping along Michigan Avenue to viewing renowned works at the Art Institute. Yet some of their most unforgettable moments happen in the glow of an evening cocktail lounge, where ambiance, service, and sophistication come together effortlessly. As a Cocktail Lounge Server, you create a refined and engaging experience for every guest, blending attentive service with elevated style. From expertly presenting craft cocktails and curated menu offerings to anticipating needs and personalizing each interaction, you set the tone for a vibrant, luxurious atmosphere. Your ability to read the room, move with confidence, and deliver seamless service helps transform casual evenings into memorable celebrations. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. Job Overview Under general supervision, provides prompt and courteous food service to customers.

Requirements

Alcohol training and certification, TIPS Certified
Food Safety training and certification, ServSafe certified
Previous experience in similar position of 1 year or longer.
Must be 21 years of age to serve alcoholic beverages.
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
Must know standard cash-handling procedures.
Must be fluent in oral and written English
Must have ability to perform multiple tasks at one time.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Responsibilities

Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
Maintains cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
Presents a clean and professional appearance at all times.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.