CoC Rapid Re-Housing Case Manager

The Just One Project•Las Vegas, NV

3d•Hybrid

About The Position

The Continuum of Care Case Manager at TJOP is responsible for providing comprehensive case management services to individuals and families experiencing homelessness. This role focuses on assisting clients in obtaining and maintaining stable housing by connecting them to appropriate resources, developing individualized housing plans, and offering continuous support to promote long-term self-sufficiency. The Continuum of Care Case Manager will collaborate with community partners, landlords, and supportive service providers to ensure clients receive the necessary assistance to achieve housing stability. Through a client-centered approach, the CoC Rapid Re-Housing Case Manager will help mitigate barriers to permanent housing, promote financial independence, and empower individuals to rebuild their lives.

Requirements

Strong connection to the values and work of The Just One Project
Commitment to understanding and addressing client needs through a client-centered approach
Ability to foster trust and rapport with clients while empowering them toward self-reliance
Skilled at identifying challenges and developing creative solutions to overcome barriers
Proficiency in mediating conflicts to achieve positive outcomes
Ability to build and maintain productive relationships with community partners
Highly organized with ability to manage multiple priorities, maintain accurate records, and meet deadlines
Effectively facilitates conversations, educates clients on resources, and promotes self-reliance through budgeting, financial planning, and other life skills
Actively seeks ways to enhance service delivery and client outcomes
Proficiency in client management and HMIS tracking systems for case notes, referral tracking, and program compliance
Experience with data entry and tracking metrics
Expertise in reevaluating service plans and adapting strategies to improve outcomes
Proficiency in mediation techniques for resolving disputes and conflicts
Understanding of community resources to address barriers and provide appropriate referrals
Ability to use budgeting tools to guide clients in financial planning and life skills development
Bachelor's degree in Social Work, Human Services, or a related field
3+ years of nonprofit experience
3+ years of experience in housing case management, specifically in a Rapid Re-Housing or comparable homeless services program
Experience working directly with diverse populations, including vulnerable or at-risk individuals
Relevant certifications in case management and conflict resolution
Familiarity with housing services, wrap-around programs, and self-sufficiency initiatives
Proven track record of managing a caseload and delivering measurable outcomes in client stability and self-reliance
Must obtain and maintain a valid Nevada Food Handlers Card within thirty (30) days of hire
Ability to sit, use hands, talk, and hear for extended periods.
Frequent standing, walking, reaching, lifting, and carrying (up to 50 lbs).
Exposure to varying indoor and outdoor environments.
Must possess a valid, unrestricted driver's license, maintain reliable personal transportation, and meet the organization's insurability requirements.

Nice To Haves

Familiarity with SNAP program procedures and requirements
Fluency in both English and Spanish

Responsibilities

Manage a caseload of 20–25 clients, securing and maintaining housing while connecting clients to supportive services and resources for rapid stabilization
Conduct comprehensive assessments to identify clients' service needs and barriers hindering sustainable self-reliance
Develop individualized action plans with clients that promote self-reliance, outlining achievable goals and strategies focused on housing, health, and other essential needs
Advocate on behalf of clients to secure necessary benefits, entitlements, and services
Assist clients in identifying and accessing community resources and support services
Serve as a liaison between clients and landlords; support households in housing searches, co-identifying safe and affordable units, negotiating lease agreements and utility arrangements
Establish and maintain an effective and timely referral network
Work closely with clients to motivate and reinforce independence, self-sufficiency, and self-esteem throughout their journey
Provide continuous case management by monitoring client progress, reassessing needs, and evaluating plan effectiveness
Provide immediate support and intervention during client crises; develop safety plans and connect clients to emergency services when necessary
Conduct monthly home visits and case reviews for all clients to assess progress and address emerging needs
Assist clients in developing and maintaining budget plans to ensure stable self-reliance within six months
Provide guidance on financial literacy, budgeting, saving, and debt management
Collaborate with the workforce case manager to increase household income
Connect clients with nutrition education support
Mediate issues that threaten client self-sustainability
Prepare and submit monthly success stories to supervisor, marketing, and grants manager
Maintain accurate and comprehensive case notes documenting client status, progress, assessments, service engagement, and relevant correspondence
Record all services, referrals, recommendations, case notes, and program documentation into HMIS and Salesforce within 1 business day of client contact
Complete necessary forms and reports following established procedures
Performs other related duties consistent with the scope and purpose of the position.
Attend trainings and meetings to stay current on social services in our community
Maintain up-to-date knowledge of local services, eligibility requirements, and application processes
Stay informed about cultural issues and best practices for working with diverse populations
Provide services sensitive to the cultural, social, and linguistic needs of clients
Case conference with internal and external case managers to ensure clients receive all possible services
Case conference complex cases with supervisor and provide creative solutions to challenges
Maintain accurate and up-to-date program spreadsheets and shared tracking tools to support data integrity and program reporting.
Any other duties as assigned