Coaching Curriculum, Operations, and Data Manager

National Louis University • Chicago, IL

6d

About The Position

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.
In November 2020, National Louis University launched a new initiative called Accelerate U focused on workforce training for local, upwardly-mobile jobs and careers. A path-breaking “job first” higher education model, AU’s work connects learners and employers, linking economic stability for participants with the diverse talent pipeline needs of local employers. Accelerate U works closely with employer partners to build affordable (Pell-eligible) academic and training pathways that 1) bridge to an in-demand job in 3-6 months, 2) lead to an industry led credential, 3) focus on technical, career readiness, and leadership skill development, 4) include career coaching, wraparound supports, and a meaningful cohort-based experience, and 5) allows participants to earn up to 30 college credits that seamlessly “stack” into a bachelor’s degree with little to no debt. The #1 outcome we care about is the number of learners who start our programs and find sustainable employment within three months of completing it. Accelerate U is working to launch 3-5 new certification pathways across multiple sectors (i.e. healthcare, technology, business) annually, eventually serving more than 1,000 learners each year.
The Manager of Coaching Curriculum, Operations, and Data reports to the Director of Career Coaching and plays a critical role in ensuring the seamless execution, continuous improvement, and data-informed evolution of Accelerate U’s coaching programs. This role leads the curriculum operations work by managing program calendars, coaching assignments, course setup, and system readiness to ensure coaches and learners are fully supported each term. The Manager oversees data collection, analysis, and reporting across leadership skills assessments, coaching notes, surveys, and course performance to drive insights that strengthen learner outcomes and leadership skill development. In close partnership with Program, Employer Engagement, Operations, and Learning Design teams, this role aligns coaching timelines with externship milestones and employer processes while enabling coaches with the tools, systems, and clarity they need to succeed. As AU scales, the role will also contribute to strategic projects and operational enhancements that support program growth and impact.

Requirements

• Bachelor's Degree in Business, Education, Social Work or Counseling.
• Three-five (3-5) years experience in operations or student support with a proven track record of success.
• Highly organized, collaborative and responsive, with the ability to problem solve in an evolving, fast-paced environment with tight deadlines. Open to feedback, eager to learn new skills and get new experience.
• Demonstrated skills in MS Office (including PowerPoint, Excel and Word), Canva and Google drive, example of project management required, and ability to learn new technology systems for purposes such as scheduling, mass communications, data reporting, etc. Proficiency in SmartSheet preferred.
• Proficiency in data analysis and visualization tools, including advanced Excel skills, including data analysis, and pivot tables.
• Strong facilitation and relationship-building skills, including active listening, compassion, and clear communication.
• Ability to build trusting connections and hold learners to high expectations, with empathy.

Nice To Haves

• Proficiency in SmartSheet preferred.

Responsibilities

• Operations support for the Leadership Skills course and coaching department overall, including the creation of program plans by term, monitoring the progress of each plan and communicating gaps to the team.
• Use the term program calendar and coaching assignments to map out the course live class dates for each cohort of students. Decide on due dates for assignments based on class times and create a checklist coaches can use to input dates into their syllabus on D2L (NLU’s learning management system), as well as share with students
• Update the AU Coaching weekly task list that has all programs and tracks major milestones for coaching team
• Manage the D2L setup for each course every term, ensuring all courses are active, accurate, and ready prior to Orientation.
• Maintain program calendars, assignment due-date logic, and coaching weekly task lists across all programs.
• Assign coaches to cohorts based on caseload capacity and program needs, in close collaboration with the Director of Career Coaching.
• Coordinate Course Registration Numbers (CRNs) assignments and course access for coaches.
• Support coaches in completing New Term Checklists and resolving system or access issues.
• Manage and deliver all coaching course-related communication (grade management, attendance warnings, and completion concerns).
• Maintain organized and up-to-date shared drives for curriculum materials, meeting notes, and resources.
• Analyze trends and identify patterns related to learner progress, engagement, and outcomes.
• Develop clear summaries, dashboards, or reports to support decision-making by the Director of Coaching and Accelerate U leadership.
• Streamline coaching notes to align with the new Leadership Skills Assessment process and data collection (used to measure progress students make in their skills throughout the program).
• Develop additional metrics to measure leadership skills growth and learner readiness.
• Identity potential changes or improvements based on performance trends, help develop new ways to measure progress and success for students in leadership skills.
• Collect and synthesize data from these materials and others as needed: Leadership Skills Assessments Coaching notes (aggregate level) Learner surveys and evaluations Course performance metrics
• Align coaching time lines with externship milestones and employer engagement processes.
• Coordinate resume' submissions, evaluations, and survey timelines with Employer Engagement and Program teams
• Support coaches during externship phases by providing clear expectations, timelines, and tools.
• Support onboarding of new coaches by preparing materials, scheduling trainings, and ensuring system access.
• Track completion of required coaching tasks and flag risks or gaps. Coordinate communication across Program, Employer Engagement, Operations, and Learning Design teams.
• Ensure coaches have the operational support and clarity needed to perform their roles effectively.
• Training and continued operations support as this role will evolve as AU programs scale and staff roles on our team increase. There will be opportunities to take on projects that best align to their career interests.

Benefits

• NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager