Coaching Coordinator
About The Position
We are currently seeking a full-time Coaching Coordinator to work at a high-profile retail client headquarters located in Beaverton, OR. This role supports daily personal training operations, service delivery, and member engagement. The Coaching Coordinator will assist with the onboarding, training, and development of Personal Trainers to ensure consistent service quality. They will monitor assessments, program design, and client experience standards in alignment with industry and company standards. Additionally, the role involves coordinating Personal Trainer scheduling, staffing coverage, and operational communications, while also supporting sales, marketing, and member outreach efforts to grow participation and revenue. The coordinator will track member feedback and program performance to identify opportunities for improvement and growth, and promote a welcoming, professional, and motivating environment for members and guests. A key aspect of the role is partnering with fitness and wellness teams to support departmental goals and enhance the overall member experience.
Requirements
- A bachelor’s degree in exercise science, kinesiology or a related field, or a NCCA-accredited personal training certification.
- Current CPR/AED and First Aid certifications.
- Industry knowledge in exercise testing (assessments) and exercise prescription (program design), and ability to operate various fitness tools and equipment.
- 2–3 years of experience in personal training, fitness programming, corporate wellness, health promotion, or a related field, with demonstrated success in client engagement and program delivery.
- Proven ability to deliver exceptional customer service and build strong relationships that drive member satisfaction, retention, and results.
- Excellent organizational, time management, and multitasking skills with the ability to manage multiple clients, priorities, and administrative responsibilities effectively.
- Strong problem-solving and decision-making skills with the ability to exercise sound judgment in a dynamic environment.
- Outstanding verbal and written communication skills with the ability to motivate, educate, and engage diverse populations.
- Proficiency in Microsoft Suite and the ability to effectively utilize internal operating systems, scheduling platforms, and performance-tracking tools.
- Ability to analyze client outcomes, member feedback, and program performance metrics to support continuous improvement and business growth.
- Self-motivated, professional, and team-oriented, with a commitment to operational excellence, member success, and workplace well-being initiatives.
Responsibilities
- Support daily personal training operations, service delivery, and member engagement.
- Assist with the onboarding, training, and development of Personal Trainers to ensure consistent service quality.
- Monitor assessments, program design, and client experience standards in aligned with industry and company’s standards.
- Coordinate Personal Trainers scheduling, staffing coverage, and operational communications.
- Support sales, marketing, and member outreach efforts to grow participation and revenue.
- Track member feedback and program performance to identify opportunities for improvement and growth.
- Promote a welcoming, professional, and motivating environment for members and guests.
- Partner with fitness and wellness teams to support departmental goals and enhance the overall member experience.
Benefits
- Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
- Dental and Vision coverage plans
- 401(k) Retirement & Savings Plan
- Life Insurance (team member, spouse and dependents)
- Short and Long Term Disability Plans
- Accident & Critical Illness Insurance
- Transportation and Parking Plans
- Paid parental leave
- Paid time off
- Wellness rewards program
- Free memberships to various fitness facilities and wellness subscriptions
- 24/7 health and wellness support through the Employee Assistance program
- Entertainment and consumer discounts
- Inclusion and Belonging Council
- Free professional development courses through internal learning management systems
- Discounted certifications through industry leading agencies
- Free CPR/AED certifications
- Free continuing education courses and credits
- Employee Referral Reward program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
