Coach

AFG HoldCo LLC•Lakeway, TX

About The Position

The Coach delivers scientifically designed Orangetheory Fitness workouts in Austin Fitness Group (AFG) studios and creates a high-energy, motivating, results-driven member experience. The role coaches and engages members in group fitness settings, represents the Orangetheory Fitness brand, fosters member relationships, and supports member retention and engagement. The Coach partners with the studio team on sales and retention goals, maintains a welcoming and inclusive studio environment, and supports a seamless member experience before, during, and after classes. The position requires knowledge of endurance, strength, and power training, as well as effective use of Orangetheory programming, technology, and coaching tools to support member performance, safety, and results. The Coach reports directly to the Head Coach. The role includes delivering workouts, supporting studio sales and marketing activities, communicating with members and prospects, maintaining records and studio presentation, and providing customer service. The position does not manage a team. It involves regular interaction with studio leadership and external partners, use of computers and mobile devices, and possible exposure to maintenance, repair, and construction environments. The studio may have moderate to loud noise from music and classes. Scheduling flexibility may be needed for facility emergencies, projects, or business needs outside normal operating hours. No travel is anticipated unless needed for training or other company needs. The posting prefers a bachelor's degree in facilities management, construction management, business administration, property management, engineering, or a related field; an equivalent combination of education and experience may be considered. It requires at least five years of progressive facilities, property, construction, or maintenance management experience, preferably in a multi-site retail, hospitality, fitness, or franchise environment, along with experience in vendor and project management, preventative maintenance, budgets, and building systems. A valid driver's license and ability to travel regularly between studio locations are also listed as requirements.

Requirements

Minimum of 5 years of progressive facilities, property, construction, or maintenance management experience.
Experience managing vendors, contractors, service agreements, and facility-related projects.
Demonstrated experience overseeing preventative maintenance programs, equipment repair, and capital improvement projects.
Experience managing budgets, forecasting expenses, and identifying cost-saving opportunities.
Knowledge of HVAC, electrical, plumbing, life safety, and general facility operations.
Valid driver's license and ability to travel regularly between studio locations.
Proficiency with Microsoft Office Suite and facility management, work order, or project management systems.
Strong project management skills, including the ability to manage multiple priorities and deadlines simultaneously.
Strong verbal, written, presentation, and active listening skills, including communication with diverse audiences.
Ability to handle sensitive and proprietary information with discretion and professionalism.
Demonstrated honesty, accountability, sound judgment, collaboration, problem-solving, results orientation, organization, adaptability, resilience, emotional intelligence, customer service orientation, and efficient resource management.
Ability to meet the position's physical demands, including frequent standing and walking, effective communication in potentially loud environments, and occasional handling of items up to approximately 50 pounds.

Nice To Haves

Bachelor's degree in Facilities Management, Construction Management, Business Administration, Property Management, Engineering, or a related field; equivalent education and experience may be considered.
Facilities, property, construction, or maintenance management experience in a multi-site retail, hospitality, fitness, or franchise environment is preferred.

Responsibilities

Deliver an engaging, high-energy group workout experience for members in each class session.
Provide welcoming, inclusive, and motivating experiences for members, prospective members, and guests in accordance with Orangetheory Fitness brand standards.
Complete and maintain required member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and professional development opportunities.
Conduct studio tours, communicate membership options, and answer questions about programs and services.
Partner with studio team members to create a seamless, positive experience for prospective and current members.
Support individual and team sales goals through outreach, follow-ups, and lead generation activities.
Build relationships within the local community to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio in alignment with company standards.
Communicate with members and prospects in person, by phone, email, and text.
Process cash and credit card sales transactions accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
Provide exceptional customer service and demonstrate commitment to AFG core values.
Manage vendors, contractors, service agreements, and facility-related projects.
Oversee preventative maintenance programs, equipment repair, and capital improvement projects.
Manage budgets, forecast expenses, and identify cost-saving opportunities.
Support facility operations involving HVAC, electrical, plumbing, life safety, and other building systems.
Travel regularly between studio locations as required.
Perform frequent standing, walking, and movement throughout the studio; occasionally lift, carry, push, or pull items up to approximately 50 pounds, and perform bending, reaching, and light cleaning tasks.