Coach, Virtual Business Sales

T-Mobile•Maitland, FL

3d•Remote

About The Position

The Coach, Virtual Business Sales, supports a team of up to 11 (Business Account Executives, Virtual Business) and is responsible for both retaining and growing existing accounts and cold calling to acquire new business across assigned territories in the SMB small and medium segments. This role involves collaborating with employees and management to address challenges and deliver daily operational support. In this role you will oversee the team's daily sales operations, including activity management, call coaching, objection handling, and KPI performance tracking. You will also be responsible to conduct weekly pipeline reviews and forecasting sessions to ensure team alignment with revenue targets. Success is measured by the team's achievement of sales targets, effective coaching and continuous performance improvement. The ideal candidate for this position will drive a motivated and collaborative team culture focused on development, accountability, and continuous improvement.

Requirements

High School Diploma/GED (Required)
Sales Strong understanding of sales principles and techniques, including prospecting, lead qualification, and closing deals.
Experience in outbound sales and a proven track record of meeting or exceeding sales targets. (Required)
Business Acumen Demonstrate key business acumen skills such as Leadership (trustworthiness, time management, positive attitude, self-motivation); Strategic Thinking (adaptability, flexibility, planning); Analytical Skills (research, attention to detail); Problem Solving (research, active listening). (Required)
Communication Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)
Client Relationship Management Ability to establish and cultivate initial client relationships, including setting up meetings and connecting with key contacts within the organization. Experience in managing first impressions, understanding client needs, and laying the groundwork for future business opportunties. (Required)
Organizational Skills Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. (Required)
CRM Familiarity with CRM systems like Salesforce and other sales enablement tools like Outreach, LinkedIn, and ZoomInfo. (Required)
Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

2 years inside, outside, retail, or similar sales position. (Preferred)
1 year sales or retail management experience. (Preferred)
2-4 years Experience in customer service, sales, and/or retention as a Sr Representative or Coaching Position. (Preferred)

Responsibilities

Monitor and enhance team performance by providing feedback and support to improve sales outcomes
Deliver individual and team-level reporting to track progress and inform decision-making
Conduct personalized feedback sessions to discuss tasks, quota achievement, training, and career development
Organize and facilitate coaching and training sessions to equip sales representatives with necessary skills
Other duties/projects as assigned by business management as needed