(USA) Coach/Ops Mgr Trainee
About The Position
This position leads and develops teams effectively by teaching, training, and actively listening to associates. It involves touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. The role introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. The position models and demonstrates exceptional customer service standards, manages and supports customer service initiatives, ensures customer needs are resolved, and develops action plans to correct deficiencies. It also provides process improvement leadership to ensure a high-quality customer experience. The role drives financial performance and sales by reviewing profit and loss statements, managing and assisting in budgeting, forecasting, and controlling expenses. It monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops action plans to mitigate shrink and achieve sales and profit goals. The position provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations consistently, promoting a belonging mindset, and recruiting and developing qualified associates. It coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, and demonstrating adaptability. The role ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity. It builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and creates opportunities for all associates to thrive. The role works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. It attracts and retains talent, empowers and develops talent, and recognizes others' contributions. It maintains and promotes the highest standards of integrity, ethics, and compliance, models Walmart values, and holds oneself and others accountable. It supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world. It acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. The role delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models. It makes decisions based on data, insights, and analysis, balances short and long-term priorities, and considers all stakeholders when making plans. It displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. It drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
Requirements
- 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year supervisory experience.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Responsibilities
- Leads and develops teams effectively by teaching, training, and actively listening to associates.
- Tours stores and provides feedback.
- Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
- Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
- Communicates business objectives to teams effectively.
- Models and demonstrates exceptional customer service standards to store associates.
- Manages and supports customer service initiatives (e.g., store of the community, community outreach programs).
- Ensures customer needs, complaints, and issues are successfully resolved.
- Develops and implements action plans to correct deficiencies.
- Provides process improvement leadership to ensure a high-quality customer experience.
- Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit Loss statements.
- Manages and assists in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales.
- Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates.
- Assigns duties, sets clear expectations, provides associate recognition, communicates expectations consistently and effectively.
- Promotes a belonging mindset in the workplace.
- Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
- Supports plans and initiatives to meet customer and business needs.
- Identifies and communicates goals and objectives.
- Builds accountability for and measures progress in achieving results.
- Identifies and addresses improvement opportunities.
- Demonstrates adaptability and promotes continuous learning.
- Ensures compliance with company policies and procedures.
- Supports company mission, values, and standards of ethics and integrity by implementing related action plans.
- Utilizes and supports the Open Door Policy.
- Provides direction and guidance on applying policies and procedures in executing business processes and practices.
- Builds high-performing teams.
- Embraces differences in people, cultures, ideas, and experiences.
- Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
- Creates opportunities for all associates to thrive and perform.
- Works collaboratively.
- Builds strong and trusting relationships.
- Communicates with impact, energy, and positivity to motivate and influence.
- Attracts and retains the best talent.
- Empowers and develops talent.
- Recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance.
- Models the Walmart values to support and foster our culture.
- Holds oneself and others accountable.
- Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Delivers results while putting the customer first.
- Considers and adapts to how, where, and when customers shop.
- Applies the EDLP and EDLC business models to all plans.
- Makes decisions based on data, insights, and analysis.
- Balances short and long-term priorities.
- Considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
- Displays curiosity and a desire to learn.
- Takes calculated risks.
- Demonstrates courage and resilience.
- Encourages learning from mistakes.
- Drives continuous improvements.
- Adopts and encourages the use of new technologies and skills.
- Supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
