Coach/Ops Mgr Trainee
About The Position
This position involves leading and developing teams, driving financial performance, and ensuring exceptional customer service. The role requires effective communication, collaboration, and the ability to implement business solutions. The trainee will also be responsible for supervising and developing hourly associates, ensuring compliance with company policies, and fostering a culture of belonging and continuous improvement. The position emphasizes acting with integrity, serving customers, and striving for excellence. Key responsibilities include leading teams through training and feedback, modeling excellent customer service, driving store financial performance through P&L review and expense management, and developing associates through hiring, training, and mentoring. The role also involves coordinating job-related activities, ensuring compliance with company policies, and promoting a culture of respect and integrity. The trainee will be expected to attract and retain talent, act with integrity, put the customer first, make data-driven decisions, and drive continuous improvement.
Requirements
- 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year of supervisory experience.
- Successful completion of all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Responsibilities
- Leads and develops teams effectively by teaching, training, and actively listening to associates.
- Communicates and collaborates with all levels of associates regarding store operations, merchandising, and company direction.
- Introduces and leads company change efforts, providing clear expectations and guidance.
- Models and demonstrates exceptional customer service standards to store associates.
- Manages and supports customer service initiatives.
- Ensures customer needs, complaints, and issues are successfully resolved.
- Drives the financial performance and sales of the designated store area by reviewing P&L statements and managing budgets.
- Monitors and ensures effective merchandise presentation, inventory flow, and operational processes.
- Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring.
- Assigns duties, sets clear expectations, provides associate recognition, and promotes a belonging mindset.
- Recruits and develops qualified associates to meet staffing needs.
- Coordinates, completes, and oversees job-related activities and assignments.
- Develops and maintains relationships with key stakeholders.
- Supports plans and initiatives to meet customer and business needs.
- Identifies and communicates goals and objectives, building accountability for results.
- Ensures compliance with company policies and procedures.
- Supports company mission, values, and standards of ethics and integrity.
- Builds high-performing teams and embraces differences.
- Creates a workplace where associates feel seen, supported, and connected.
- Works collaboratively and builds strong, trusting relationships.
- Communicates with impact, energy, and positivity to motivate and influence.
- Attracts and retains the best talent.
- Empowers and develops talent and recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance.
- Holds oneself and others accountable.
- Supports Walmart's goal of becoming a regenerative company by making a positive impact.
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Delivers results while putting the customer first.
- Considers and adapts to how, where, and when customers shop.
- Applies the EDLP and EDLC business models to all plans.
- Makes decisions based on data insights and analysis.
- Balances short and long-term priorities.
- Considers customers, associates, shareholders, suppliers, business partners, and communities when making plans.
- Displays curiosity and a desire to learn.
- Takes calculated risks, demonstrates courage and resilience.
- Encourages learning from mistakes.
- Drives continuous improvements.
- Adopts and encourages the use of new technologies and skills.
- Supports others through change.
Benefits
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit program (tuition, books, and fees completely paid for by Walmart for eligible associates).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
