(USA) Coach/Ops Mgr Trainee

Walmart • Goose Creek, SC

7d • $31 - $38 • Onsite

About The Position

This position involves leading and developing teams, driving financial performance, and ensuring operational excellence within a store. The role focuses on effective team leadership through training, feedback, and clear communication of business objectives. It also emphasizes exceptional customer service, efficient merchandise presentation, inventory management, and shrink mitigation. The position includes supervising and developing associates, ensuring compliance with company policies, and fostering a culture of belonging, integrity, and continuous improvement. The company is committed to helping customers save money so they can live better, and associates play a crucial role in shaping the future of retail.

Requirements

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities that sell firearms, the position requires successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, the position may require a current state-issued Certificate of Eligibility.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.
• Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives (e.g., store of the community, community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit Loss statements.
• Manages and assists in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, and creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, and models the Walmart values to support and foster our culture.
• Holds oneself and others accountable and supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP (Everyday Low Price) and EDLC (Everyday Low Cost) business models to all plans.
• Makes decisions based on data, insights, and analysis, balances short- and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption expense reimbursement
• Surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
• Tuition, books, and fees are completely paid for by Walmart for Live Better U programs
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Performance-based bonus awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree