Coach/Ops Mgr Trainee

Walmart•Billings, MT

8d•$31 - $38•Onsite

About The Position

This position involves leading and developing teams, driving financial performance, and ensuring exceptional customer service. The role requires supervising and mentoring associates, coordinating job-related activities, and ensuring compliance with company policies. Key responsibilities include team development, customer service excellence, financial management, associate supervision, and upholding company values. The role emphasizes respect for individuals, acting with integrity, serving customers, and striving for excellence through continuous improvement and learning.

Requirements

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year of supervisory experience.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Leads and develops teams effectively by teaching, training, and actively listening to associates.
Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
Manages and supports customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved.
Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements.
Manages and assists in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales.
Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates.
Assigns duties, sets clear expectations, provides associate recognition, communicates expectations consistently and effectively, and promotes a belonging mindset in the workplace.
Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
Supports plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results.
Identifies and addresses improvement opportunities and demonstrates adaptability and promotes continuous learning.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop.
Makes decisions based on data insights and analysis, balancing short and long-term priorities.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.