Coach Manager

InStride Health

34d•Remote

About The Position

InStride Health is seeking a Coach Manager to lead and develop a team of coaches delivering high-quality, evidence-based support to our patients and families. Reporting directly to the Senior Director of Coaching, you will provide day-to-day people leadership, performance management, and operational oversight for your team while serving as an important connection point between coaches and the broader Coaching Department. In this role, you will foster a high-performing, growth-oriented team while ensuring consistent care quality, team performance, and effective day-to-day operations. You will partner closely with clinical and operational leaders to support care delivery, address team and patient needs, manage capacity, and ensure coaches have the guidance, feedback, and resources they need to succeed. You will also contribute to the continued growth and evolution of the Coaching Department through cross-functional collaboration and shared team insights.

Requirements

Bachelor's degree in Psychology, Counseling, Social Work, or a related behavioral health field required.
Demonstrated experience supervising and/or managing a team of professionals, ideally within a healthcare, behavioral coaching, or structured support environment.
Strong understanding of behavioral coaching, evidence-based behavior change, and the needs of children, adolescents, young adults, and families.
Ability to use performance data, team metrics, and qualitative insights to identify trends, support team performance, and inform decisions.
Strong communication and interpersonal skills, with the ability to build trust, navigate challenges, and collaborate effectively across clinical and operational teams.
Demonstrated ability to create a positive team environment, develop individual strengths, and support continuous improvement.
Ability to assess complex situations, determine appropriate next steps, and recognize when issues require additional support or escalation.
Comfort using technology, data, and digital tools to support team performance and care delivery, with openness to evolving workflows and new tools.
Demonstrated commitment to HIPAA compliance and ability to handle sensitive and confidential information with discretion and professionalism.
Strong organizational and time-management skills with the ability to manage competing priorities in a fast-paced, mission-driven environment.

Responsibilities

Lead, support, and develop a team of coaches, fostering a culture of accountability, collaboration, and continuous growth.
Provide ongoing coaching, feedback, and performance management to help team members meet role expectations and develop their capabilities.
Manage core people-leadership responsibilities, including recruiting, interviewing, performance reviews, goal setting, time and attendance, and addressing performance or conduct concerns.
Provide oversight to ensure coaches deliver high-quality, evidence-based care aligned with InStride standards and established clinical, operational, and safety expectations.
Partner with therapists and other members of the care team to address complex patient needs, care concerns, and escalations, using sound judgment about when additional support is needed.
Manage team capacity, coverage, and workload to support sustainable care delivery, including providing occasional direct coaching coverage when needed.
Monitor team performance, care quality, and operational trends, using data and team insights to identify strengths, address gaps, and inform decisions.
Support consistent adoption of department processes, workflows, and care-delivery updates across the team.
Represent the coach experience and team needs in partnership with clinical, operational, product, and other cross-functional teams.
Share team insights and feedback to inform improvements to care delivery, workflows, technology, and the overall coach experience.
Support department initiatives and organizational priorities while contributing to a connected Coaching culture and sharing effective practices across manager teams.