Co-op Student - Service Desk

Halton Region•Halton, ON

9d•CA$21 - CA$24•Onsite

About The Position

Looking for an exciting job opportunity that will launch your career? Halton Region’s co-op program provides a paid professional opportunity that allows you to gain valuable experience and develop the skill set you need to build a successful career. We engage great people who contribute to meaningful work that makes a positive difference in our community. As a co-op at Halton, you will gain professional growth and development working alongside your mentors. You will be part of a progressive, service-focused and award winning employer.

Requirements

Legally entitled to work in Canada as a student.
In possession of a Social Insurance Number (card) at time of hire.
Currently enrolled in a post-secondary educational institution on a full-time basis and returning to school upon completion of the co-op work term(s).
Registration in a Computer Science, or Technology related program at an accredited university or college.
In-depth working knowledge of Microsoft Office 2016 and O365 Suite.

Nice To Haves

Knowledge of Microsoft SCCM, Active Directory, and Microsoft Exchange.
Knowledge of Computer and mobile hardware devices and wireless technologies.

Responsibilities

Provides on-site, in-person technical support to all clients throughout many Regional offices.
Provides first level support for all hardware and software problems via phone, email, and in-person.
Works on-site/in-person daily to troubleshoot and repair computer hardware, printers and peripherals.
Supports all mobile hardware, iPad’s cell phone, software, and associated wireless infrastructure including Citrix and VPN.
Sets up, configures, installs software on and tests new and reallocated computers.
Performs hardware moves and roll-outs, ensuring that proper inventory control procedures are followed.
Logs, monitors, resolves and escalates calls using the Service Desk software application (HEAT).
Maintains network accounts and Exchange accounts using Active Directory and Exchange.
Provides expertise in the Microsoft Office 2016, Office 365, Zoom and Teams.
Performs other duties as assigned.