Co-op Student Information Services

Gibson Energy • Calgary, AB

7d • Onsite

About The Position

The Co-op Student, Information Services will provide hands-on technical support for end-user hardware, software, and network systems. Working collaboratively with the Company’s managed service provider(s). This role supports business continuity and helps ensure performance and service objectives are achieved.

Requirements

• Completion of 3rd year post-secondary education in the field of Information Technology or related field.
• Excellent oral and written communication skills across all levels.
• Demonstrates a strong client centric approach.

Nice To Haves

• Certificates/training from Microsoft considered an asset.
• Experience in Mobility technologies considered an asset.

Responsibilities

• Provide hands-on technical support for end-user hardware, peripherals, mobile devices, applications, and networking-related issues.
• Provide technical assistance /support for our virtual collaboration tools, meeting room technologies, and telephony systems (e.g., Microsoft Teams meeting rooms and Teams phones ).
• Administer the Mobile Device Management (MDM) program, including new mobile device configuration and deployment.
• Assists remotely working users in the areas of MS Office 365, Active Directory, Windows Operating System, and network.
• Maintains Knowledge Base Articles for Level I/II processes and procedures for both hardware and core desktop applications.
• Demonstrates a personal commitment and proactive approach to Environment, Health & Safety (EH&S) through participation in all applicable EH&S programs and ensures safe operation of the branch, team or unit and compliance with all Company EH&S policies and procedures.
• May perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree