DSW Co-Manager

Designer Brands Inc.•Littleton, CO

11d•Onsite

About The Position

DSW Co-Manager role focused on elevating the in-store experience, driving store strategies, and fostering a positive community. The role involves personalizing customer experiences, managing inventory and operations, developing a diverse team, and ensuring all policies and procedures are followed. The Co-Manager will also oversee inventory activities, omni-channel services, and associate timekeeping, while contributing to recruitment and career development. In the absence of a Store Manager, the Co-Manager assumes full store responsibilities.

Requirements

Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
Proven ability to develop collaborative working relationships.
Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
Excellent verbal and written communication skills.
Ability to move with tempo and hold team accountable to meet time-bound expectations.
Proven ability to successfully lead an operationally sound business with little oversight.
Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
Stoop, kneel, crouch or crawl on a frequent basis.
Minimum of 4 years’ retail management experience
Minimum high school graduate of equivalent

Nice To Haves

Some college preferred

Responsibilities

Elevating the in-store experience by modeling, supervising, and coaching associate and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI).
Acting as a thought partner to the Store Manager in the development and implementation of store strategies.
Delivering financial plans to drive KPI performance on a weekly/monthly/quarterly basis.
Fostering an environment of recognition, reinforcing behaviors that meet the customer and business needs.
Resolving customer and associate feedback with a sense of urgency.
Strategically planning and directing the movement of merchandise responding to customer trends.
Communicating to the Store Manager and/or Market Leader store-specific merchandise inventory recommendations.
Overseeing the execution of sales floor standards, maintenance, and operations.
Partnering with the Store Manager to identify top talent and ensure the store is staffed to optimal levels.
Leading by example and holding the team accountable that all policy and procedures are followed.
Overseeing all inventory-related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Overseeing all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
Utilizing the Store Visit Assessment to identify opportunities and creating/implementing action plans to course correct.
Responsible for all associate timekeeping activities to ensure store labor deliverables are met, including scheduling, forecasting, labor add/reductions, and payroll management.
Building a diverse team that meets the needs of the customer experience.
Partnering with the Store Manager in resolving associate and leadership relations matters.
Participating in the Performance Review process by writing and conducting Leads, Supervisor, and Assistant Manager performance reviews.
Building strong networking relationships to effectively recruit top talent for all positions.
Creating and implementing a development strategy that fosters a culture of advanced learning and career development.
Assuming all responsibilities of the store in the absence of a Store Manager.
Co-facilitating store meetings as needed.
Performing other duties as assigned by the Store Manager and/or Market Leader.