CNO and SVP, Patient Care Services - MGH

Mass General Brigham•Boston, MA

57d•$550,000 - $650,000•Onsite

About The Position

Mass General Brigham (MGB) is a not-for-profit organization committed to supporting patient care, research, teaching, and community service. Founded by Brigham and Women’s Hospital (BWH) and Massachusetts General Hospital (MGH), MGB offers a comprehensive continuum of care. MGH, a consistently top-ranked hospital, is known for its sophisticated care, extensive research, and role as a Harvard Medical School teaching affiliate. The Senior Vice President of Patient Care Services and Chief Nursing Officer (SVP/CNO) reports to the MGH/MGPO COO for operations and budgets and the MGH President for quality, safety, education, scholarship, and Magnet designation. This role collaborates with the senior leadership team to plan inpatient, outpatient, and community services, and to develop innovative clinical programs. The SVP/CNO focuses on the quality, efficiency, and effectiveness of nursing care and the implementation of new care models. This leader shares accountability for the institution’s financial performance, patient satisfaction, and fostering a healthy, inclusive workplace. The SVP/CNO ensures that interdisciplinary, expert, and compassionate care is provided to all patients.

Requirements

10+ years of leadership experience, with progressive management responsibilities, required.
Licensed as a professional nurse in MA.
Doctorate in Nursing, PhD or equivalent doctoral degree required.
Experience in an academic medical center with an active role in the educational and research communities is required.
Experience working in a highly matrixed organization / environment required.
Demonstrated track record of successfully leading teams.
Membership in appropriate professional organizations.

Nice To Haves

NEA-BC preferred.

Responsibilities

Participating in the planning for inpatient, outpatient, and community services and the development of innovative, high-quality, clinical programs and initiatives.
Focusing on the quality, efficiency, and effectiveness of nursing care and implementation of innovative new care models.
Sharing accountability with the senior leadership team for the institution’s financial performance, patient satisfaction, and promotion of a healthy workplace environment that cultivates a just culture of inclusion, mutual respect and collaboration.
Assuring that interdisciplinary, expertly proficient, compassionate care is provided to patients, regardless of site of care or ability to pay.
Directing the activities of direct patient care providers across MGH sites through associate chief nurses, departmental executive directors, nursing directors, and administrators, and in collaboration with other vice presidents.
Overseeing numerous programs within Patient Care Services including: Caring Headlines, Workforce and Engagement Programs, Management Systems and Financial Performance, the Haven Domestic Violence Program, Informatics, Information Ambassadors, Staff Learning and Development, The Maxwell & Eleanor Blum Patient and Family Learning Center, The Norman Knight Nursing Center for Clinical & Professional Development, and The Yvonne L. Munn Center for Innovation and Nursing Research, Ladies Visiting Committee Retail Shops, Patient and Family Lodging, Case Management, Clinical Support Services, and Volunteer Services.
Collaborating with enterprise operations functions including care continuum and therapy services and providing indirect oversight for associated functions deployed at MGH.
Assuring delivery of high-quality care with specific emphasis on patient safety in collaboration with the Chief Medical Officer.
Ensuring that competent, efficient, and coordinated patient care is uniformly provided to patients in ambulatory, inpatient and community settings.
Ensuring that all educational programs meet institutional and outside regulatory requirements.
Ensuring that all research initiatives are appropriately supported.
Directing and developing the organization of services and programs within the scope of responsibility of the SVP/CNO.
Managing MGH operating and capital budgets for within the purview of the SVP/CNO.
Leading the management team within the SVP/CNO’s enterprises toward attainment of identified short- and long-term goals.
Advancing the institution’s commitment to workforce excellence.
Developing and executing plans designed to achieve organizational strategic objectives.
Collaborating with other institutional leaders to meet MGB strategic goals and objectives.