CNC Optics Field Service Lead Engineer

EssilorLuxottica•Germantown, WI

21h•Hybrid

About The Position

Satisloh, part of EssilorLuxottica, engineers and services world-class ophthalmic and precision optics manufacturing solutions. Our people carry ideas from concept to final coating—because lens making is an art powered by technology. Join a global community of 200,000+ colleagues transforming eyewear and eyecare. This role involves commissioning precision optics CNC systems, interpreting schematics to resolve issues, and managing schedules and documentation. Travel is approximately 80% of the time, with office stretches for coordination meetings, trade shows, and training.

Requirements

Bachelor’s degree (or 2–4 years related experience/training, or an equivalent mix of education and experience).
Hands-on background with multi‑axis CNC machinery.
Familiarity with Windows SIGHT and Microsoft Access.

Nice To Haves

Knowledge of the optics industry and fabrication methods.

Responsibilities

Install, repair, and maintain precision optics CNC machinery.
Read and interpret hydraulic, electrical, PLC, and pneumatic schematics.
Deliver technical support via on-site travel and by phone to resolve issues promptly.
Assist Customer Service and Shipping/Receiving in identifying parts.
Keep close contact with the Field Service Manager for schedule planning.
Prepare expense reports, customer trip and call reports, and Service Work Orders for every visit.
Provide manuals and technical documentation upon request.
Update and maintain the customer database.
Represent Satisloh at trade shows and exhibitions.
Participate in product/operations training in Wetzlar, Germany and Switzerland as requested.
Other duties as assigned.