CNC Field Service Technician

The Robert E. Morris • Danbury, CT

14h • Onsite

About The Position

A Field Service Technician is a key member of the Customer Support Department and is primarily responsible for the installation, preventive maintenance, solving and repair of Computer Numerically Controlled (CNC) Lathe, Milling and Multi-Functional Machining Centers. We are seeking customer focused professionals who have a positive attitude, a high interest in learning and great Customer service skills. This opportunity is an above average platform for technical advancement and compensation growth.
The CNC Field Service Technician must have or be willing to learn through training on the job and classroom an understanding of mechanical drawings, electrical/pneumatic/hydraulic schematics, PLC ladder diagrams and testing equipment required to effectively diagnose and resolve issues with electrical/mechanical components, as well as electro-mechanical and machine control systems.
Daily travel from home to Customer facilities with occasional overnight hotel stays required when servicing remote Customer locations within the designated coverage territory or when participating in remote training programs.
Install, commission, calibrate, maintain, tackle, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities. Service calls also include operator training, networking between systems, software applications, preventive maintenance, major assembly replacements and alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services.
Provide a direct communication link between the Customer and the Service Group of the Robert E. Morris Company.
Apply machine tool manuals, technical documents, as well as internal and external authorities to optimally diagnose and resolve CNC equipment issues.
Effectively understand and use the Salesforce Lightning Customer Support computer system.

Requirements

• Proficient verbal and written communication and Customer relation skills.
• Able to interact and effectively communicate in person and over the phone with customer and co-workers.
• Present a professional image.
• Must be adaptable to changes and able to deal with change, delays, or general work-related issues.
• Basic digital literacy and shown understanding of MS Word, Excel, and Outlook.
• Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers etc.).
• Basic mechanical and logical solving skills are a must.
• Rational decision making and problem-solving skills.
• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.
• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Nice To Haves

• Knowledge of machine tool manufacture, installation, operation, maintenance & repair and/or a broad shop background – is a plus.

Responsibilities

• Demonstrating a willingness to help others and be a team member
• Install, commission, calibrate, maintain, tackle, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities. Service calls also include operator training, networking between systems, software applications, preventive maintenance, major assembly replacements and alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services.
• Provide a direct communication link between the Customer and the Service Group of the Robert E. Morris Company.
• Provide voice of Customer feedback.
• Through service and Customer relationships, build brand dedication.
• Conduct travel and work in a safe manner, constantly learning new technology and soft skills.
• Apply machine tool manuals, technical documents, as well as internal and external authorities to optimally diagnose and resolve CNC equipment issues.
• Effectively understand and use the Salesforce Lightning Customer Support computer system.
• Perform related duties as required

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks’ Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed