CNA Supervisor | Shift Lead Supervisor | Memory Care Supervisor

Heritage Senior Living•Delafield, WI

2d•Onsite

About The Position

Heritage Senior Living is seeking a compassionate, dependable, and motivated CNA / Resident Assistant Supervisor to lead and support our resident care team while remaining actively involved in providing exceptional care to our residents. This is a hands-on leadership position for someone who enjoys caring for older adults, mentoring others, and helping a team provide consistent, resident-centered care. If you're ready to grow as a leader while continuing to make a difference at the bedside, we'd love to meet you! Reporting to the Executive Director or designee, the CNA / Resident Assistant Supervisor provides day-to-day leadership to CNA / Resident Assistants while ensuring residents receive high-quality care according to their Individualized Service Plans (ISPs).

Requirements

High school diploma or GED required.
CNA certification preferred but not required.
Previous caregiving, resident assistant, CNA, senior living, assisted living, memory care, or related experience preferred.
Previous lead, mentor, or supervisory experience preferred.
Completion and maintenance of required CBRF certifications.
Caring and compassionate approach with a genuine concern for older adults.
Strong communication, customer-service, organizational, and interpersonal skills.
Ability to provide direction, coaching, and support to care team members.
Ability to multitask and adjust priorities based on resident needs.
Ability to work independently and collaboratively as part of a team.
Competency or ability to become competent in the safe use of floor lifts, sit-to-stand lifts, and friction-reducing devices.
Ability to meet applicable pre-employment, training, certification, and regulatory requirements.

Responsibilities

Provide day-to-day direction, support, and guidance to care team members.
Train, coach, and mentor new and existing CNA/Resident Assistants.
Reinforce expectations for resident care, documentation, customer service, safety, and professionalism.
Monitor employee performance and provide feedback and coaching as needed.
Participate in corrective and disciplinary processes in partnership with community leadership.
Review assignments and help coordinate workflow based on resident and community needs.
Monitor and audit care documentation, assignment sheets, and other required records for accuracy and completion.
Participate in daily care focus meetings and required training.
Provide hands-on assistance with activities of daily living, including bathing, grooming, oral hygiene, dressing, eating, toileting, incontinence care, transferring, ambulation, and other identified needs.
Assist residents with mobility and transfers using proper techniques and assistive equipment.
Complete scheduled rounds and wellness checks.
Respond promptly and courteously to resident calls, pages, and alarms.
Assist and escort residents to appointments, activities, and other community programs.
Help residents maintain the highest practical level of physical, mental, and psychosocial well-being.
Maintain each resident's privacy, dignity, independence, freedom of choice, and individuality.
Observe residents for changes in condition, behavior, mobility, or other needs and promptly report concerns to the appropriate supervisor.
Review the 24-hour communication report at the beginning of each shift to support continuity of care.
Contribute observations and resident information to the service-planning process.
Communicate resident needs and concerns effectively with families, supervisors, physicians, pharmacies, outside providers, and other members of the care team.
Help ensure important information is communicated between shifts and departments.
Assist with medication administration when appropriately trained and delegated in accordance with applicable requirements.
Monitor Medication Administration Record (MAR) documentation for completion and accuracy.
Assist with controlled-substance counts and required proof-of-use documentation as assigned.
Help ensure medication carts are appropriately secured, organized, and supplied.
Obtain vital signs and collect specimens as assigned and within applicable training and authorization.
Complete other resident-care responsibilities according to training, delegation, company procedures, and applicable requirements.
Understand and uphold resident rights at all times.
Promote an environment free from abuse, neglect, exploitation, misappropriation of property, and inappropriate restraint.
Promptly report suspected abuse, neglect, exploitation, resident-rights violations, safety concerns, or other reportable incidents according to established procedures.
Follow safety, infection-control, and standard precaution practices.
Help maintain a safe, clean, comfortable, and homelike environment.
Identify and report supply, equipment, maintenance, or safety needs.
Protect residents' personal belongings and follow established procedures when items are reported missing.
Promote positive relationships with residents, families, visitors, coworkers, and community partners.