Boise Pre Operative Care CNA

St. Luke's Health System•Boise, ID

12d•Onsite

About The Position

At St. Luke's, our team members are driven by compassion, innovation, and a commitment to delivering exceptional patient care. As an Experienced CNA II in Pre-Operative Care, you will serve as an important communication hub for patients, families, surgeons, charge nurses, and members of the healthcare team in a fast-paced surgical and endoscopy environment. This role requires strong multitasking abilities, attention to detail, and the ability to manage multiple priorities while ensuring exceptional patient experiences and efficient department operations.

Requirements

Certified Nursing Assistant II (CNA II) with more than six months of direct patient care experience.
Current Basic Life Support (BLS/CPR) certification through the American Heart Association (AHA), American Health & Safety Institute (AHSI), or American Red Cross.

Nice To Haves

Status Board Monitoring
High-Volume Patient Coordination
Phone and Communication Management
Customer Service and De-escalation
Team Collaboration
Epic EHR

Responsibilities

Support patient care operations in a high-volume Pre-Operative and Endoscopy environment.
Check in and coordinate care for up to 100 patients and family members daily while maintaining accuracy, efficiency, and exceptional customer service.
Work closely with surgeons, charge nurses, anesthesia teams, CNAs, and other healthcare team members to support safe, timely, and efficient patient care.
Answer and manage incoming phone calls, patient inquiries, and time-sensitive communications while maintaining professionalism and attention to detail.
Serve as a communication liaison between patients, families, providers, and care teams throughout the surgical process.
Monitor patient status boards, procedure schedules, and department workflows to keep progress and procedural updates.
Utilize Epic to track patient information, manage schedules, facilitate communication, and support daily operations.
Demonstrate exceptional multitasking skills by simultaneously coordinating patient check-ins, managing phone calls, updating patient statuses, communicating with families, and supporting provider needs in a fast-paced environment.
Prioritize competing requests and adapt quickly to changing patient volumes, surgical schedules, and department needs while maintaining accuracy and efficiency.
Provide compassionate support and clear communication to patients and families experiencing stressful or time-sensitive situations.
Collaborate with interdisciplinary teams to promote effective communication, efficient workflows, and high-quality patient care.
Maintain strong organizational skills, attention to detail, and confidentiality while handling sensitive patient information.
Recognize urgent needs, communicate critical information appropriately, and support care teams in delivering exceptional patient care.