CMS Specialist

Open Bank • Los Angeles, CA

2d • $20 - $24 • Onsite

About The Position

At Open Bank, we pride ourselves on being different and OPEN to new ideas and opportunities for our clients and employees. We celebrate innovation, diversity, teamwork, excellence and integrity. We are an equal opportunity employer and offer competitive compensation and benefits package to recruit, retain and reward top talent. We would like to be your partner in success and happiness! Join our TEAM - Together Everyone Achieves More. The Cash Management System (CMS) Specialist will assist the CMS Administrator in handling daily operations workflow and branch support to maintain system integrity, compliance requirements, and client satisfaction.

Requirements

• Bachelor’s degree in related field or equivalent experience.
• Minimum one year of experience in banking preferred.
• General knowledge of operations regulations, banking laws, and accounting practices.
• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.

Responsibilities

• Support internal and external clients with CMS products, consumer/business deposit products, and online/mobile banking products.
• Maintain sufficient knowledge of Bank operations and CMS and deposit products including but not limited to Online Banking, Mobile Banking, ACH Origination, eWire, Remote Deposit Capture, Cash Vault Services, Positive Pay (ACH & Check), Bill Pay, External Transfer, Small Business Zelle, and other services.
• Understand the risk associated with all the CMS products and services to ensure risks are identified and mitigated.
• Daily processing of eWires, ACH, merchant capture activities, as deemed necessary to daily department operations and report for fraud or suspicious activity.
• Perform daily reviews of reports, maintain and update necessary logs, conduct callback, and detect and report unusual or suspicious activity.
• Answer calls timely and reinforce superior client service through his/her own example along with appropriate follow-through to ensure a high level of customer service and retention of clients.
• Maintain current compliance requirements and assist in training branch staff.
• Handle inquiries and support requests while ensuring customer service quality.

Benefits

• Medical, Dental, & Vision insurance for all full-time employees and their immediate family members.
• Life, Accidental Death & Dismemberment, & Long-Term Disability insurance (100% company paid).
• Flexible Spending Account (FSA) for eligible out-of-pocket expenses.
• 401(k) Retirement Savings Plan with company match.
• Paid Time Off (PTO) accrued from time of hire.
• Employee Assistance Program (EAP) offering counseling, online tools, and legal/financial guidance.
• Company paid lunch twice a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level