CMDB Operations and Infrastructure Engineer

Vanguard•Wayne, PA

2d•Hybrid

About The Position

This role provides daily operational support for CMDB processes across infrastructure, cloud, and enterprise platforms. The engineer will support and maintain ServiceNow Discovery in on-prem and cloud environments (AWS, Azure, GCP), monitor discovery health, and manage integrations with various tools. The position is crucial for stabilizing and scaling enterprise CMDB operations, enabling faster onboarding of new tools, and improving data quality for audits and IT service operations. It also aims to preserve senior engineering capacity for innovation.

Requirements

Minimum of five years related work experience.
Undergraduate degree in a related field or the equivalent combination of training and experience.
Bachelor’s degree in a related field or equivalent practical experience.
Foundational experience in IT infrastructure, cloud platforms, systems administration, or platform support.
Hands-on experience or strong familiarity with ServiceNow, ITSM concepts, and CMDB principles.
Working knowledge of cloud platforms such as AWS, Azure, and/or GCP.
Experience supporting or integrating enterprise tools across infrastructure, asset management, or security domains.
Strong troubleshooting, analytical, and operational problem‑solving skills.
Ability to work effectively in a governed, standards‑driven environment.
Clear written and verbal communication skills.

Nice To Haves

ServiceNow certifications (System Administrator, Discovery) or willingness to obtain.
ITIL Foundation certification or familiarity with ITIL practices.
Exposure to additional enterprise tools (e.g., JAMF, Akamai, Wiz, Imperva, CrowdStrike).
Experience supporting discovery, data normalization, and configuration governance at scale.

Responsibilities

Provide daily operational support for CMDB processes covering infrastructure, cloud, and enterprise platforms.
Support and maintain ServiceNow Discovery across on‑prem and cloud environments (AWS, Azure, GCP).
Monitor discovery health, ingestion pipelines, reconciliation rules, and data flows to ensure accurate CMDB population.
Perform operational triage, remediation, and root cause analysis for CMDB data gaps, integration failures, or ingestion anomalies.
Manage and support integrations with existing and new tools, including asset and security platforms (e.g., JAMF, Akamai, Imperva, Wiz, Kong, CrowdStrike).
Support onboarding and sustainment of new technologies and AI‑enabled capabilities from an operational perspective.
Act as first-line operational support, escalating complex issues and partnering with senior engineers as needed.
Collaborate with infrastructure, cloud, application, and platform teams to onboard assets and validate relationships.
Support platform upgrades, patches, monitoring, and performance optimization.
Create and maintain technical documentation, diagrams, and troubleshooting guides.