CMA/LPN

HEALTH WEST INC•Providence, UT

5d•Onsite

About The Position

This is a Full Time position in Providence, UT. The role involves telephone triage for patient concerns and questions, performing patient follow-up and coordinating care, refilling patient medications, entering and tracking patient recalls, and tracking outpatient referrals. The position also requires reviewing and coordinating with other departments to ensure timely patient flow, acting as a float to assist with in-person patient care during staff shortages, and participating in meetings and continuous quality improvement activities. Additionally, the role involves assisting with outreach activities, documenting client encounters, and coaching patients in managing their chronic health conditions and self-care. The CMA/LPN will also assist patients in accessing health-related services and overcoming barriers to care, and must comply with Health West Inc.'s policies and procedures. Other duties may be assigned.

Requirements

High School Diploma or Equivalent
Graduation from a Medical Assistant Program or Equivalent
Graduation from a Practical Nursing Program or Equivalent
One year recent experience in a health care setting preferred.
Current National Medical Assistant Certification required.
Current Idaho Practical Nursing License or equivalent required.
Current certification in BLS.

Responsibilities

Telephone triage for patient concerns/questions
Perform patient follow-up and coordinates care (e.g. obtain prior authorizations, follow-up on abnormal results, manage appropriate buckets in EMR, etc.), per clinic protocol
Refill patient medications per clinic protocol
Enter in and tracks patient recalls as appropriate (childhood and adult immunizations, future blood work, abnormal paps, colonoscopies, etc.)
Track outpatient referrals, per policy and procedure
Review and coordinate with other departments and integrate work with other staff to ensure timely and accurate patient flow
Act as float to help fill in during staff shortages for in-person patient care in the clinical setting; follow workflows, policy procedures set for clinical nursing
Participate in meetings
Participate in continuous quality improvement activities
Assist with outreach activities such as health fairs, when needed
Document client encounters from outreach events, activities, service plans, and outcomes achieved by client in an effective manner; completes and submits monthly reports; and ensures accurate data collection for quality measures and other reporting purpose
Coach patients in effective management of their chronic health conditions and self-care.
Assist patient in understanding care plans and instructions.
Motivate patients/clients to be active and engage event participants in their health and overall wellbeing.
Assist patients in accessing health-related services to appropriate medical and specialty providers and overcoming barriers to obtaining needed medical care and /or social service
Comply with Health West Inc.'s policies and procedures
Other duties as assigned