CMA/LPN Contact Center Full Time Days

East Tennessee Children's Hospital

1d•Onsite

About The Position

This position performs tasks which involve specified nursing care for patients delegated by and performed under the direction of a Nursing Supervisor. The role involves conducting health assessments, administering medications, providing patient and family education, and collaborating with other healthcare providers to ensure quality patient care. The position also requires accurate documentation, adherence to infection control guidelines, and efficient use of hospital resources.

Requirements

High School Diploma/GED required.
Certified or Registered Medical Assistant required
Effective communication skills
Ability to meet the demands of an active position.

Nice To Haves

Nurse assistant training and/or 3 months experience preferred.
Pediatric experience preferred.

Responsibilities

Conducts a thorough health assessment of patients and records information accurately.
Reports unusual data to nursing supervisor or provider in a timely manner.
Assesses and identifies patient symptoms and problems.
Administers medications using various methods within scope of practice (i.e., orally, IM, etc.).
Delivers patient care and education with understanding of identified or potential physiological and developmental problems, support and educational needs and learning level of families, and any present or potential environmental problems.
Obtains and handles specimens according to policy.
Adheres to infection control guidelines and appropriate use of PPE.
Assists provider in performing appropriate therapeutic and diagnostic procedures within scope of practice.
Assists in developing and updating nursing plan for patient.
Establishes therapeutic relationships with patient and families.
Provides the family or caregiver with education to address health promotion and a safe environment, topics include: Healthy lifestyles, risk-reducing behaviors, developmental needs, and Normal/age specific care and safety.
Correctly evaluates and thoroughly documents response of the patient to treatments and interventions.
Delivers patient care while ensuring meeting quality management goals.
Acquires and maintains clinical competencies as demonstrated through return demonstration or successfully completing computer based learning modules.
Documents completed in compliance with all departmental guidelines, promptly, thoroughly and accurately.
Interacts with patients and families in a caring and professional manner to incorporate Child and Family centered care.
Takes care to put patient at ease and create a comfortable environment that reduces the patient’s fear.
Effectively and professionally interacts and collaborates with other providers of patient care.
Explains procedures and medications in a manner that the patient or family understands.
Maintains patient confidentiality and privacy.
Assists with maintaining a safe, clean and orderly clinical and patient care area environment.
Willingly assumes all other duties and responsibilities as necessary.
Promptly, thoroughly and accurately records applicable patient charges to ensure appropriate billing of services.
Utilizes hospital resources and time respectfully and accountably: Consistently optimizes time efficiently and effectively, and serves as a role model/resource for others.
Respectfully uses hospital resources appropriately, avoiding miss-use, abuse or waste as specific to Lean Principles.
Stocks supplies and equipment in a proactive basis and/or as directed to help team members provide efficient patient care.