CMA Case Manager I

County of Weld•Greeley, CO

3d•Hybrid

About The Position

Gains knowledge of case management programs and systems through formal training and daily on-the-job support while working toward independent case management. Responsible for learning how to accurately complete and document screenings, functional assessments, Person-Centered Support Plans and determining the appropriate programs for service. Works toward independently providing ongoing, person-centered, case management services for members and families receiving Long-Term Services and Supports though waiver and/or state general fund programs with the Weld County Case Management Agency (CMA). This position is typically filled at the Caseworker I level as a developmental role; however, candidates who already possess the required knowledge, training, and experience may be considered for appointment at the Caseworker II level. Primary office location will be in the Greeley office. Work may involve time away from a standard office environment, which may consist of driving to and from home visits. Work may occur in various community settings that are potentially hazardous and may require additional precautions, such as personal protective equipment and/or requesting assistance from emergency medical personnel or law enforcement. Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday. After hours and on-call work situations may occur, on occasion, to provide support to members and families that need services outside of normal business hours. This position has the opportunity for a hybrid schedule, for employees who have completed initial training and meet criteria outlined in division policy.

Requirements

Bachelor's Degree or 5 years of experience in the field of Long-Term Services and Supports (LTSS), which includes Developmental Disabilities or A combination of education and relevant experience appropriate to the requirements of the position.
Experience in one of the following areas: long-term care services and supports, gerontology, physical rehabilitation, disability services, children with special health care needs, behavioral science, special education, public health or non-profit administration, or health/medical services, including working directly with persons with physical, intellectual, or developmental disabilities, mental illness, or other vulnerable populations as appropriate to the position being filled
Completed coursework and/or experience related to the type of administrative duties performed by case managers may qualify for up to two (2) years of required relevant experience.
Ability to learn and apply new computer skills on a regular basis.
Knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
Ability to read and comprehend instructions, correspondence and department policies and procedures.
Ability to write correspondence.
Ability to effectively communicate with diverse populations in a variety of settings.
Ability to apply math concepts and calculations in the work environment.
Ability to apply common sense to problem solve in a work environment.
Ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations.
Demonstrate the ability to show initiative, meet timelines, organize work, manage time, and manage multiple priorities.
Pass criminal background check prior to employment start date.
Pass Human Services Background Checks.
Pass a Colorado Adult Protective Services (CAPS) check and will continue to be monitored by CAPS throughout employment.
Valid Driver’s License and Liability Insurance
Pass a Motor Vehicle Record (MVR) evaluation and if hired, will be subject to continuous monthly MVR monitoring throughout employment.
Provide own transportation and be willing to travel as needed to meet the essential functions of the position.
Pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy.

Nice To Haves

Self-motivated
Values collaboration with clients, staff and community partners
Highly organized
Strong attention to detail
Extremely dependable

Responsibilities

Participate in classroom, virtual, and hands-on training for programs administered by the case management agency such as Home and Community Based (HCBS) waivers, non-HCBS programs, and State General Funds.
Learn to use case management systems and tools such as CCM, Bridge, PeakPro, and TIM.
Work closely with trainers, supervisors, and peers to build foundational knowledge.
Demonstrate progress toward established training goals in case management activities and documentation.
Learn and demonstrate ability to complete initial screening of referred individuals to determine potential eligibility for long term care programs and/or referral to appropriate community services.
Ensures the member/family is notified of rights, that discussion of priorities occurs, and that they are given choice of services based on documented needs and goals.
Develops a working knowledge of community resources and assistance programs.
Demonstrate progress in ability to provide information as requested about all potential services and the enrollment process, guiding, and prompting through each step as needed.
Learn and complete comprehensive functional assessments according to program regulations and mandatory time frames to determine eligibility for long term care programs.
Learn to develop and begin to implement a written person-centered plan of care which identifies specific services to meet each member’s care needs as well as individual goals for those services and adjusts as needed.
Develop ability to independently authorize all long-term home health services as well as non-skilled waiver program services ensuring appropriateness and necessity of services according to program regulations while conforming to State cost containment guidelines.
Maintains communication with service providers as required by regulations to provide support and ensure services are implemented as planned and remain appropriate and necessary.
Assists the member and/or family to locate and select service providers.
Works with members, families, and community agencies to coordinate and facilitate services.
Provides support to access all services requiring additional outside steps, including written assessment/recommendation from therapists, bids, and accompanying paperwork and monitoring.
Works closely with community partners to maintain up to date and relevant information for referrals.
Learn to independently facilitate, write, and monitor annual assessments and/or support plans.
Adjusts services as necessary to continue to meet members’ needs.
Progressively increase case management knowledge, in order to apply case management principles to manage a diverse caseload of eligible members as required by regulations.
Meets with members and their families in their home, hospital setting, or other appropriate settings as determined by State and Federal regulations.
Maintains ongoing contact with members, via home visits, phone calls, and support plan meetings.
Convenes individualized support team meetings as needed or requested to address specific issues.
May participate in Human Rights Committee presentations and community meetings as needed.
Attends meetings, trainings, and conferences related to CMA programs administered and members served.
May participate in the appeal hearing process.
Advocates for the best interest of the member.
Learn to effectively mediate with members, families and providers during conflict situations and assists with problem solving to identify the best solutions to meet members’ long term supportive needs including potential, future needs that may arise.
Participate in CMA and community planning and education as requested.
Participates in a positive and value-added manner with both internal and external professional partners.
Stays informed by participating as appropriate in all team, unit, and division meetings, attends or views recordings for department updates and reads county wide messaging.
Participates as a team member of the department establishing and maintaining a high degree of cooperation with coworkers.
Display a willingness to collaborate and problem solve.
Understands how one’s day to day work significantly impacts the team’s success.
Accepts responsibility for own actions and follows through on commitments.