Clubs Concessions Attendant

ASM Global•Toronto, ON

1d•CA$20•Onsite

About The Position

The Clubs Concessions Attendant is responsible for providing food and beverage service to guests in premium club spaces at Rogers Centre. This role supports the setup, operation, and closing of assigned concession service areas, including preparing and serving menu items, processing cashless transactions, maintaining product presentation, restocking supplies, and keeping work areas clean, organized, and guest-ready. Working as part of the Premium team, the Clubs Concessions Attendant is expected to deliver efficient, professional, and attentive service in a high-volume event environment while following Legends’ food safety, alcohol service, and guest service standards.

Requirements

Demonstrated commitment to exceptional guest service, professionalism, and teamwork in a fast-paced environment.
Ability to deliver friendly, polished, and attentive service while maintaining efficiency during high-volume periods.
Strong communication and interpersonal skills, with the ability to interact professionally with guests, team members, supervisors, and managers.
Strong attention to detail, including accuracy in orders, transactions, product presentation, and cleanliness standards.
Ability to remain composed, organized, and service-focused in a busy event environment.
Ability to learn and operate modern POS systems and cashless payment technology.
Sound judgment and reliability when handling guest interactions, service concerns, alcohol service responsibilities, and company procedures.
Ability to follow direction, complete assigned tasks, and support the broader Premium team.
Smart Serve certification required (minimum age of 18 to serve alcohol in Ontario).
Must be available to work evenings, weekends, and holidays based on event schedules.
Must be able to stand for extended periods (up to 5 hours per shift).
Must be able to lift and carry up to 30 pounds.
Frequent walking, bending, reaching, and handling of food service equipment and supplies.
Ability to work in a noisy, fast-paced environment with fluctuating temperatures.

Nice To Haves

Previous experience in concessions, quick service, or customer service is an asset but not required.
Knowledge of basic food handling, sanitation, and safety procedures preferred.
Familiarity with electronic POS systems and cashless payment operations considered an advantage.

Responsibilities

Greet guests in a warm, professional, and polished manner, creating a welcoming premium service experience.
Prepare, present, and serve food and beverage items in accordance with Legends’ service standards, product specifications, and premium presentation expectations.
Operate point-of-sale systems to process debit and credit transactions in a cashless environment, ensuring accuracy, security, and proper transaction handling.
Support efficient order fulfillment while maintaining a calm, attentive, and guest-focused approach during high-volume event periods.
Set up and stock assigned club concession locations before service, including food, beverages, utensils, condiments, packaging, display items, and other service supplies.
Maintain cleanliness, organization, and visual presentation standards throughout the shift, including counters, equipment, guest-facing areas, condiment stations, storage areas, and surrounding workspaces.
Monitor product quality, freshness, presentation, and temperature control to ensure compliance with food safety and sanitation requirements.
Restock products and supplies during service as directed by the Stand Lead, Supervisor, Manager, or Premium leadership team.
Support responsible alcohol service in compliance with Smart Serve requirements, Legends Alcohol Management policies, and all applicable service standards.
Respond to guest questions or concerns professionally, escalating service issues to a supervisor or manager when appropriate.
Work collaboratively with Premium team members, culinary staff, bar staff, supervisors, and managers to support smooth service and guest satisfaction.
Follow all opening, operating, and closing procedures, including proper equipment shutdown, product storage, cleaning assignments, and end-of-shift organization.
Maintain awareness of premium space expectations, including discretion, professionalism, guest privacy, and a heightened attention to the overall guest experience.
Perform other related duties as assigned by the Stand Lead, Supervisor, Manager, or Premium leadership team.