Clubhouse Attendant

KW PROPERTY MANAGEMENT AND CONSULTING•Miami, FL

11h•Onsite

About The Position

The Clubhouse Attendant is responsible for greeting guests, monitoring access, and providing customer service within the community. This role involves maintaining security, handling communication, reporting issues, and performing administrative tasks to ensure the smooth operation of the clubhouse and its amenities.

Requirements

Prior experience in a related position.
Bilingual (English and Spanish) required
Working knowledge with MS Office and computers.
Effective verbal and written communication skills
Experienced in the hospitality industry, and must demonstrate organizational skills, excellent interpersonal skills and strong communication.

Nice To Haves

A high school diploma or equivalent.
6-12 months minimum experience in related position.
Bilingual (English and Spanish) preferred

Responsibilities

Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
Monitor and authorize entrance and departure of unit owners, visitors, and other persons to guard against illegal entry. All “check-in” policies and procedures must be followed without any exceptions.
Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
Report any violations of the Rules and Regulations that are noticed according the procedures established.
Assist Property Manager with the community violations.
Observe precautions required to protect residents, guests and property, and report damage, theft, and found articles to supervisors.
Follow Opening and Closing Procedures of the Club House.
Be familiar with the fire alarm system operations and report all incidents to management.
Call police or fire departments in cases of emergency.
Monitor Club House, Pool, Tennis Courts, Play Ground, & Picnic Pavilion use and advise the Property Manager of any issues or violations of the established rules and regulations.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Report all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Property Manager.
Perform administrative assistant functions including but not limited to: record keeping, filing, mail collection, word processing, data entry, and other essential needs as required.
Special Projects as instructed.
Assist Administrative Assistant as needed.