Club Services Associate (+Tips!)
About The Position
As part of the Club Services team, your essential functions and responsibilities include, but are not limited to: Provide a high level of customer service to members and their guests throughout their visit. Stage golf carts for daily play and prepare carts for member use by stocking and maintaining them before and after each round. Greet members and guests and assist with loading and unloading golf clubs. Clean golf clubs and maintain cart presentation standards. Assist with driving range operations, including collecting and cleaning range balls. Collect, transport, and deliver luggage for members and guests upon arrival and departure. Support other areas of the club as needed to ensure smooth daily operations. Maintain personal appearance standards and wear assigned uniforms. Operate club-owned vehicles to transport members and guests when applicable to the club location. Provide valet services for member and guest vehicles when applicable to the club location. Adheres to all Dormie Network’s policies, procedures and service standards. Work collaboratively with all employees to support an efficient and positive team environment. Consistently greet members, guests, and fellow employees with professionalism, enthusiasm, and a willingness to help.
Requirements
- Communicates clearly and professionally, both verbally and in writing.
- Demonstrates excellent interpersonal and customer service skills.
- Exhibits strong organizational skills with attention to detail.
- Manages time effectively and meets daily operational demands.
- Performs well in a fast-paced and occasionally high-pressure environment.
- Works independently with minimal supervision.
- Maintains confidentiality when handling sensitive or proprietary information.
- Demonstrates the ability to safely operate golf carts and other club vehicles as required.
- Ability to communicate effectively with others.
- Ability to operate a motor vehicle when properly licensed.
Nice To Haves
- Knowledge of golf preferred.
- Previous experience in a customer service or hospitality role preferred.
Responsibilities
- Provide a high level of customer service to members and their guests throughout their visit.
- Stage golf carts for daily play and prepare carts for member use by stocking and maintaining them before and after each round.
- Greet members and guests and assist with loading and unloading golf clubs.
- Clean golf clubs and maintain cart presentation standards.
- Assist with driving range operations, including collecting and cleaning range balls.
- Collect, transport, and deliver luggage for members and guests upon arrival and departure.
- Support other areas of the club as needed to ensure smooth daily operations.
- Maintain personal appearance standards and wear assigned uniforms.
- Operate club-owned vehicles to transport members and guests when applicable to the club location.
- Provide valet services for member and guest vehicles when applicable to the club location.
- Adheres to all Dormie Network’s policies, procedures and service standards.
- Work collaboratively with all employees to support an efficient and positive team environment.
- Consistently greet members, guests, and fellow employees with professionalism, enthusiasm, and a willingness to help.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
