Club Service Director

Boys And Girls Clubs Of•Kissimmee, FL

18h•$55,000 - $60,000•Onsite

About The Position

The Service Director leads our Club programming operations across various locations within an assigned territory. This critical role is focused on delivering high-quality programs, ensuring safety, supervising staff, managing vehicle operations, and fostering strong community relationships. As a key leader in our organization, this position is instrumental in creating a positive and inclusive environment that supports the growth and development of young people. The ideal candidate is self-motivated, mature, energetic, and able to maintain clear and healthy boundaries with Club members, parents/guardians, staff, volunteers, and other stakeholders. Must be flexible, adapt to a work environment that changes often, remain calm, and solve problems in complex and high-pressure situations.

Requirements

A Bachelor's degree from an accredited institution in a related field is preferred, or a combination of education and similar work experience.
Minimum of three to five years of experience in a Boys and Girls Club or similar organization where they have successfully planned and supervised activities tailored to the developmental needs of young people.
Demonstrated ability in personnel supervision, facilities management, and the recruitment and retention of key personnel.
Skilled in recruiting, training, supervising, and motivating staff to achieve exceptional results.
Proven ability to manage discipline problems by using proactive strategies that encourage positive behavior, respect, and responsibility among members.
Proven ability to plan, develop, and implement high-quality, age-appropriate programs emphasizing academic success, character development, and healthy lifestyles.
Experience working with diverse cultures and backgrounds, with a commitment to inclusivity and cultural competence, is essential.
Strong verbal and written communication skills are required, with the ability to effectively interact with Club members, parents/guardians, staff, community partners, and other stakeholders.
Adept at establishing and maintaining positive working relationships with Club staff, volunteers, and external stakeholders, fostering a collaborative and supportive environment.
Working knowledge of budget preparation, control, and management is necessary.
Experience in data collection and reporting, with the ability to track attendance and member progress, is also required.
A valid driver’s license with a good driving record and consistent access to a motor vehicle with appropriate insurance coverage is necessary.
CPR and First Aid Certification is preferred; willingness to obtain certification within the first 90 days of employment if not already certified.
Candidates must successfully pass a pre-employment drug screening and background check.
Continued employment is contingent upon passing randomized drug screenings as part of our commitment to maintaining a safe and healthy work environment.
Ability to read and interpret documents such as safety rules, operating instructions, and policy manuals.
Must be able to perform CPR or first aid if needed.
Work in environments frequented by children and families, requiring adherence to safety and conduct standards that ensure a child-friendly and family-oriented atmosphere.
Physically capable of performing activities and duties on-site, including lifting up to 50 pounds, standing, sitting, or walking for extended periods, bending, and reaching.
Ability to maintain a high energy level when necessary.
Visual and auditory acuity to monitor the environment, ensure safety standards are maintained, and respond to immediate safety concerns.
Ability to reach, grasp, and manipulate various supplies and tools and effectively recognize and address classroom management issues.
Physical dexterity and cognitive alertness to move safely around the classroom, monitor student activities, prepare materials, and respond promptly to member needs.
Mental resilience and the ability to stay focused and effective in a busy, sometimes noisy environment.
Capacity to handle multiple tasks simultaneously, prioritize effectively, and adapt to changing daily plans and priorities with a positive response.
Ability to survey the environment and respond to safety concerns in the moment, demonstrating situational awareness and quick decision-making skills.
Operates a computer and other office productivity equipment such as a copy machine, phone, printer, tablet, and typing on a keyboard.
Ability to safely operate a passenger or large vehicle, including the physical capacity to maneuver the vehicle, manage its size and weight, and ensure the safety of all passengers.
Maintains various equipment and supplies in diverse settings, including indoor and outdoor environments, school buildings, and youth program areas.
Strong interpersonal skills to interact positively with volunteers, youth members, community members, parents, and other staff.
Ability to take and follow verbal directions effectively.
Capable of clear verbal communication with youth, supervisors, and other staff.
Demonstrates flexibility and adaptability in response to changing situations and requirements.

Nice To Haves

CPR and First Aid Certification

Responsibilities

Establish Club or Branch programs, activities, and services that prepare youth for success and create a club environment that facilitates the achievement of Youth Development Outcomes.
Ensure a healthy and safe environment, ensuring facilities, vehicles, equipment, and supplies are maintained.
Provide leadership to members, staff, and volunteers.
Ensure the successful and timely implementation of change, new programs, and site-specific programming as needed.
Collaborate with the Supervisor and Program Directors to establish the club unit's yearly and quarterly goals and objectives.
Plan, develop, implement, and evaluate the overall programs, services, and activities of the club to ensure they meet the stated objectives and member needs and interests.
Compile regular reports reflecting all activities, attendance, and participation.
Ensure that facilities, vehicles, and equipment are clean and organized and maintenance issues are addressed immediately.
Manage Unit financial resources by controlling expenditures against budget.
Assist in the development of annual budgets.
Maintain a maintenance calendar and/or plan for the Club and its equipment.
Ensure that the Club complies with any state or federal guidelines regarding employment, safety, etc.
Ensure administrative and operational systems are in place to maintain the club's operation, including emergency/crisis procedures, requests for repairs or purchases, etc.
Recruit, train, manage, and provide career development opportunities for staff and volunteers.
Conduct weekly staff meetings.
Develop partnerships with parents/guardians, community leaders, and organizations.
Identify opportunities to work collaboratively with local businesses or organizations to meet the needs of Club members.
Serve as an advocate for Club members and youth by participating with schools and other youth service organizations.
Collaborate with the Marketing, Development, and Volunteer Teams to develop and maintain public relations and increase the visibility of programs, services, and activities within the community in conjunction with the organization's strategic plan.
Report achievements and event/program announcements to the Marketing and Administrative Support Teams.
Participate in and/or present to civic clubs or organizations.
Purchase or approve the purchase of supplies and equipment.
Drive Club vehicle (e.g., van, mini-bus, small RV).
Exercise authority in problems relating to members; utilize guidance and discipline plan.
Assume other duties as assigned.