Club Manager - Manhattan

The Athletic Clubs•New York, NY

1d•$75,000 - $80,000•Onsite

About The Position

The Club Manager is the heartbeat of the Club Athletic member experience. Their number one priority is member retention, achieved by making sure members feel nurtured, valued, and fully integrated into the Club Athletic community. The Club Manager owns the day-to-day operations and experience of their club: the seamless delivery of every session, the consistent quality of coaching across the floor, and the experience every member has from the moment they walk in. Most of what drives retention sits squarely with the Club Manager — the socials, the events, the goal-setting calls, the early outreach to a member who has gone quiet. This role balances hands-on coaching with operational management, team support, and a strong community presence both in and out of the club. This role is built for an experienced, people-focused coach ready to step into leadership — someone who thrives on building relationships, holding a high standard, and creating an environment where members stay for the results and the relationships. The Club Manager reports to the Dual Club General Manager, who oversees sales and facilities across their clubs, while the Club Manager owns member retention and day-to-day operations at their club. This split is deliberate to keep the Club Manager's attention on their members and team rather than spread across everything at once.

Requirements

NASM-CPT or equivalent certification (required).
CPR, First Aid, and AED certified.
2+ years coaching in a group fitness or strength and conditioning setting.
Full-time availability, with flexibility for early mornings, evenings, weekends, and some holidays.
Physical ability to kneel, bend, reach, climb, stand for extended periods, and lift at least 30 lbs.

Nice To Haves

Hospitality or other high-touch, customer-facing experience is a strong plus.
Previous supervisory or team leadership experience (preferred).

Responsibilities

Drive member retention and experience by looking for new ways to improve the member experience, so every member feels valued, seen, and connected.
Conduct goal-setting calls in line with per-club targets — building rapport, tracking progress, and identifying retention risk early.
Spot at-risk members and act quickly to re-engage them and prevent cancellations.
Select and recognize award recipients at end-of-season celebrations.
Attend at least one Squad class a month that you are not coaching, to connect with members, observe delivery, and find improvements.
Lead community engagement and events by managing squad WhatsApp threads — sparking conversation, sharing updates, keeping the energy high.
Organize and run in-club and out-of-club events that build connection and retention.
Represent the brand at local events and social activities.
Roll out initiatives with your Dual Club General Manager to strengthen squad culture and drive attendance.
Coach 8–10 classes per week, keeping a visible and inspiring presence on the floor.
Ensure every session meets Club Athletic coaching standards, monitoring and upholding quality across your whole coaching team.
Give coaches real-time feedback and actively look for development opportunities.
Sit in on trials, auditions, and shadow sessions for coaches joining your floor. Your recommendation carries formal weight; your Dual Club General Manager makes the final call.
Take part in coach training and lead team-building sessions as needed.
Run the daily operations of the club — everything on time and to brand standard.
Own key systems including Mindbody and GHL, keeping scheduling, reporting, and member data accurate.
Ensure every scheduled class is covered, stepping in to coach when needed.
Hold the club to an exceptional standard of cleanliness and readiness using operational checklists.
Manage opening and closing procedures, inventory, and day-to-day admin.
Report to your Dual Club General Manager on operational performance, issues, and member feedback.